Job Location: Eagan, MN
|Job Summary |
Provides senior level of onsite repair, installation and maintenance on a variety of dental products. Acts as a lead or main technical field contact for other departments needing assistance. Serves as a technical contact for assistance with the training and ongoing technical support for other technicians, sales staff and administrative staff. Follows manufacturer guidelines relative to the repair of devices.
Inventory Management: Determines parts, supplies or tools needed to complete service requests. Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment. Manages vehicle inventory and restocks as necessary. Returns defective modules, assemblies or parts to the local office and labels items.
Vehicle Maintenance: Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
Install and/or Repair Dental Equipment: Repairs equipment to meet manufacturer's specifications. Performs standard system installations and tests the functionality of all components. Determines replacement components necessary for onsite service repairs. Follows specific manufacturer, federal/state, BHR guidelines for repairs. Complies with all company, OSHA or other agencies' policies related to asepsis. Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet and equipment-related items). Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
Customer Relations: Provides technical support after initial installation of equipment, PC software and hardware. Ensures that service commitments are met within standard response times. Independently conducts site surveys at dental practices to determine the needs of the practice. Trains the office staff on proper operation and basic maintenance of the systems installed.
Supervision: Needs to be the liaison between the equipment department and service department on installations. Assigns daily duties to team while keeping with the jobs timeline and reports any issues back to the inside team. Assists in training and mentoring other members of the team.
Performs all other duties as assigned.
Independent worker: Needs little to no supervision to complete job-related tasks in the expected timeframe. Stays focused and completes tasks thoroughly.
Mechanical Aptitude: Has the ability and desire to repair, assemble and disconnect dental equipment. Stays current with technical knowledge and best practices.
Customer Service: Supports customer needs through responding in a timely, professional manner. Open and receptive to customer problems. Treats customers in a fair and considerate manner.
Communication: Has the ability to understand and convey written and oral information and ideas. Listens attentively and asks questions when necessary. Relays any special problems to Service Coordinator following each call.
Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Has the ability to respond to difficult people and situations and deliver negative information in a way that preserves relationships.
Problem Solving & Decision Making: Has the ability to analyze a situation, identify potential solutions, carefully evaluate potential solutions and their outcomes and take appropriate action.
|Qualifications: ||Minimum Qualifications: |
High school diploma or equivalent.
Valid driver's license and clean driving record.
Microsoft Certified Systems Engineer (MCSE) certification or MCP.
4+ years experience in a dental/medical environment.
Experience with peripherals such as printers, backups, scanners and modems.
Carpentry/plumbing/heating/electricity/electronics related experience.
Computer skills in Windows-based programs.
Must be able to lift 100 lbs.
Relevant Work Experience
Ability to lift and load equipment into vehicle and unload at repair or installation site.
Associate degree in a computer-related field preferred.
Technical training in Bio-Med/electronics or related technical field.
2-3 years experience in computer repair.
2-3 years experience in category five cabling.
2-3 years experience in TCP/IP networking.
Excellent verbal and written communication skills.
|Position Type: ||Full-Time |
|Regular or Temporary: ||Regular |
Patterson Dental Supply, Inc.
Job ID: PDS-240-5087