Technology Service Technician II

Job Summary

The Technology Service Technician II provides commercial feedlots with computer installation, maintenance and troubleshooting software problems on personal computers (PCs) and servers running in a Windows environment.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Independently conducts site surveys at customer locations in order to determine their needs

• Performs standard system installations and tests the functionality of all components

• Supports the office staff with proper operation of the systems installed

• Provides technical support after initial installation of PC, Server, and other hardware

• Determines replacement components necessary for on-site service repairs

• Provides summaries of services rendered to the software support team

• Inventory Management: physical control, shipping and handling

• Accurately completes all required paperwork (time sheets, service orders, expense reports and or purchase card statements and equipment related items) in a timely manner

• Performs other duties as assigned

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Customer Service:Supports customer needs through responding in a timely, professional manner. Demonstrates consideration and a personal stake in customer success.

• Communication:  Has the ability to understand and convey written and oral information and ideas. Conducts product demonstrations and presentations in an engaging, concise manner appropriate for the audience. Listens attentively and asks questions when necessary.

• Self-Management: Manages time and resources and balances competing demands to ensure work is completed.

Job Qualifications

Required Qualifications

• High school diploma or equivalent

• Minimum of two (2) years experience as a Technology Service Technician in the computer industry

• Minimum of two (2) years of experience in the following areas: computer repair, TCP/IP networking, and cabling

• Experience servicing and working with peripherals such as printers, backups, scanners and modems required

• Must maintain a valid driver’s license and good driving record

Preferred Qualifications

• Associate’s Degree in a computer related field preferred

• Networking experience: Cabling, Indoor and Outdoor Wireless, Switching, Routing, DNS, VPN, Firewalling

• Operating Systems: Linux/Unix, Windows Desktop OS, Windows Server OS

• Virtualization: VMWARE and Windows Hyper V

• Support customers and internal staff

• Microsoft Certified Systems Engineer (MCSE) certification or MCP preferred.

Working Conditions

Physical Demands

• Frequency                                             Requirement

• 100% of shift                                        Standing

• 100% of shift                                        Walking

• 100% of shift                                        Driving

• 100% of shift                                        Lifting and carrying 1-10 pounds

• 100% of shift                                        Lifting and carrying 11-25 pounds

• 40% of shift                                          Lifting and carrying 26-50 pounds

• 60% of shift                                          Lifting and carrying over 50 pounds

• <5% of shift                                          Climbing steps and/or ladders

• 40% of shift                                          Bending and stooping

• 50% of shift                                          Kneeling

• 25% of shift                                          Reaching at shoulder level

• 25% of shift                                          Reaching at waist level

• 50% of shift                                          Crouching

• 50% of shift                                          Crawling

Environmental Factors

• This position requires traveling to customer locations and providing services and support to customers.

• This role is partially on-call, and may require occasional evening/weekend work