Technology Service Technician IIPrimary Location Amarillo, Texas Job ID R104393 Apply
The Technology Service Technician II provides commercial feedlots with computer installation, maintenance and troubleshooting software problems on personal computers (PCs) and servers running in a Windows environment.
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Independently conducts site surveys at customer locations in order to determine their needs
Performs standard system installations and tests the functionality of all components
Supports the office staff with proper operation of the systems installed
Provides technical support after initial installation of PC, Server, and other hardware
Determines replacement components necessary for on-site service repairs
Provides summaries of services rendered to the software support team
Inventory Management: physical control, shipping and handling
Accurately completes all required paperwork (time sheets, service orders, expense reports and or purchase card statements and equipment related items) in a timely manner
Performs other duties as assigned
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
Customer Service:Supports customer needs through responding in a timely, professional manner. Demonstrates consideration and a personal stake in customer success.
Communication: Has the ability to understand and convey written and oral information and ideas. Conducts product demonstrations and presentations in an engaging, concise manner appropriate for the audience. Listens attentively and asks questions when necessary.
Self-Management: Manages time and resources and balances competing demands to ensure work is completed.
High school diploma or equivalent
Minimum of two (2) years experience as a Technology Service Technician in the computer industry
Minimum of two (2) years of experience in the following areas: computer repair, TCP/IP networking, and cabling
Experience servicing and working with peripherals such as printers, backups, scanners and modems required
Must maintain a valid driver’s license and good driving record
Associate’s Degree in a computer related field preferred
Networking experience: Cabling, Indoor and Outdoor Wireless, Switching, Routing, DNS, VPN, Firewalling
Operating Systems: Linux/Unix, Windows Desktop OS, Windows Server OS
Virtualization: VMWARE and Windows Hyper V
Support customers and internal staff
Microsoft Certified Systems Engineer (MCSE) certification or MCP preferred.
100% of shift Standing
100% of shift Walking
100% of shift Driving
100% of shift Lifting and carrying 1-10 pounds
100% of shift Lifting and carrying 11-25 pounds
40% of shift Lifting and carrying 26-50 pounds
60% of shift Lifting and carrying over 50 pounds
<5% of shift Climbing steps and/or ladders
40% of shift Bending and stooping
50% of shift Kneeling
25% of shift Reaching at shoulder level
25% of shift Reaching at waist level
50% of shift Crouching
50% of shift Crawling
This position requires traveling to customer locations and providing services and support to customers.
This role is partially on-call, and may require occasional evening/weekend work
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