Retail Sales Representative

As a Retail Sales Representative (RSR), for Animal Health International, you will assist retail customers (predominantly equine, cattle and swine producers) and sell animal vaccines, prescription medications, and animal health supplies/merchandise from either the store or showroom. 

An agricultural background with experience with production animal husbandry helpful.

This position is in-person, 8AM-5PM, Monday through Friday, at our location in Billings, MT.

Responsibilities:

This is a small facility with few employees. Teamwork is essential in all aspects of the business. 

• Answering multiple phone lines pulling, checking, and delivering orders to customer vehicle.

• Understanding the retail system and be willing to learn how to do the retail counter.

• Cleaning the store front and warehouse.

• An agricultural background with experience with production animal husbandry helpful.

Retail Customer Support:

• Provide impeccable customer service and sales support via phone or walk-in customers; respond to customer queries, answer questions and solve problems in a timely fashion.

• Complete walk-in sales orders from start to finish; accurately key and pull products.

• Establish a positive working rapport with new and repeat customers.

• Accurately process customer transactions in order entry system such as submitting invoices for payment, orders, quotes, returns, etc.

• Gain understanding of and adhere to Accounts Receivables policies and practices.

• Maintain accurate customer records and interactions, facility records, and regulatory filings, ensuring branch level compliance in accordance with Federal, State, and Local guidelines.

Manage Retail Area:

• Maintain an inviting retail area by keeping a clean, fully stocked area.  Rotate inventory as needed, and display seasonal and promotional products/programs as needed.

• Perform quarterly cycle counts and binning of materials in retail area. Work with local Management to correct any discrepancies found.

• Possess a current knowledge of company products and programs.

• Balance and maintain cash tray; take deposits to the bank.

• Develop strong working relationships within the location; actively communicate with sales, operations, and pharmacy as needed. 

• Generate reports as requested

• May perform other Retail Sales Representative duties as assigned.

Required Qualifications

• High School Degree, or equivalent.

• At least 1 year or retail, merchandise, customer service or general office experience

• Knowledge of Animal Health products.

  An agricultural background with experience with production animal husbandry helpful.

• Exceptional customer service and organizational skills.

• Accuracy and strong attention to detail.

• Effective verbal, written, and interpersonal communication skills. 

• General computer proficiency including knowledge of MS Office.

• Valid driver’s license and clean driving record

• Must be able to occasionally lift up to 50 lbs.

Preferred Qualifications

• Bilingual (applicable in some locations)

• Associate degree in Business and/or Animal Health, or equivalent combination of education and experience

• Experience in animal health/agriculture; such as farm or ranch and experience working with cattle, swine, poultry, or equine

• Proficiency in SAP or related ERP

• Warehouse experience a plus