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Facility Operations Manager

Primary LocationCambridge, Canada Job ID R101660 Apply


The Facility Operations Manager will lead and direct all operations with regards to distribution with approximately 50 or more employees located in Cambridge, ON. Design and implement the facility plan to optimize cost, quality, and safety. Manages daily activities of a fulfillment center. Responsible for identifying and building/developing a team that monitors inventory integrity, minimize loss and manage expenses to maximize revenue. Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May be responsible for evaluating freight services, negotiating contracts, and managing relationships with chosen vendors.

Essential Functions

This job description provides general information about this position. It is not intended to be a comprehensive or exhaustive list of functions, responsibilities, qualifications or other requirements.


  • The ability to lead or guide individuals and teams to meet company strategy and goals.
  • Acts as Human Resource liaison for Fulfillment Center employees.
  • Work closely with leadership to establish and achieve the facility goals from a cost and productivity standpoint.
  • Establish and maintain relationships with both internal and external customers
  • Create a positive work environment that promotes creativity, teamwork and recognition.
  • Establish, support, promote and participate in network, facility and departmental activities designed to strengthen and improve morale, teamwork and improve the overall work environment.
  • Responsible for safety performance of the location

Talent Management:

  • Work with FC Team to provide various training programs to enhance employee skills and acquire new knowledge and skills. Must identify high potential candidates that will build the bench strength of the FC and develop these individuals.  Mentor and coach all talents to build on core strengths valued by the company.
  • Collaborates with leaders for all staffing functions (recruiting, hiring, assignment of duties, training, personnel development and performance reviews, salary administration, promotions and transfers, and disciplinary action including termination.
  • Mentor employees, measure performance, and complete regular performance reviews.
  • Resolve employee issues in an effective and consistent manner.


  • Plan, direct, and control activities of the distribution department from receiving, put away, picking and shipping
  • Ensure all orders received before order cut-off are processed and shipped according to customer requests.
  • Analyze the daily receiving and put away status on hand
  • Review and analyze productivity reports and dashboards identifying and implementing opportunities for improvement. 
  • Manage and monitor all activities of Inventory control and maintenance
  • Communicates the facility goals for cost, quality, and safety to the FC staff, which includes Department Managers, warehouse and office personnel. Using extensive knowledge of distribution operations and organizational expertise, develops the understanding and capabilities of the FC team to accomplish these goals.
  • Reports to the Director of Operations and provides regular location updates, Ensures regulatory compliance with Federal, Provincial, and Local laws, including Health Canada (HC) Canadian Food Inspection Agency (CFIA) and OHS.
  • Ensures compliance with all Patterson Companies, Inc. personnel policies.
  • Acquires and maintains information on distribution industry changes to remain knowledgeable of the most current distribution methods available.
  • P&L and budgeting responsibility for the location
  • Supports the company goals for continuous improvement. Provides guidance to the departmental teams and facilitates special project teams as required. Develops an organizational culture characterized by open communication, cooperation, and trust.

Required Qualifications

  • Bachelor’s degree in business administration, operations management and Distribution/Fulfillment Logistics or equivalent work experience is required.
  • 3+ years using Accellos / Körber One or similar WMS.
  • Proven soft skills – analytical, problem solving, communication, interpersonal
  • Organized, strong attention to detail, and follow through 
  • Demonstrated success in leadership including warehouse leadership, prioritizing and time-management
  • Complete provided CPR & First Aid training upon hire

Preferred Qualifications

  • Experience working in and utilizing inventory systems
  • 10+ years working in a distribution facility
  • Candidate must be able to read, understand, and effectively administer all company policies and procedures.
  • Expert knowledge of all information systems used during daily business (computerized order and inventory system, PC applications for word processing, spreadsheets, and databases).
  • Demonstrated ability to manage a budget and execute operations plans to meet expense goals.
  • Experience with financial controls and the analytical skills needed to understand how the management of daily operations translates into monthly, quarterly, and annual expense lines.
  • Familiarity with procedures for capital request, financial justification, and project administration.

Travel and On-call

·This position may require travel for meeting and training

·The Operations Manager is part of the on-call rotation for security concerns, response to temp monitoring, employee related issues/concerns, and emergency situations that require the attention of the position.

We appreciate all those who apply, however only those invited for an interview will be contacted


As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.


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