Equipment Service Technician

Overview

As an Equipment Service Technician provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Responsibilities

Install, Maintain and/or Repair Veterinary Equipment:

• Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
• Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
• Trains to perform standard system installations and tests the functionality of all components.
• Trains customers on the use and basic maintenance of equipment at the customers site.
• Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
• Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
• Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
• Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Equipment Service Technician Inventory Management:

• Determines parts, supplies or tools needed to complete service requests.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Manages vehicle inventory and restocks as necessary.
• Physical inventory audits on a bi-annual basis.

Asset Management:

• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.
• Performs all other equipment service technician duties as assigned.

Qualifications

Equipment Service Technician Minimum Qualifications:

• High school diploma or equivalent.
• 0-5 years prior experience in a Veterinary/Medical/Dental environment.
• PC skills in Windows based programs.
• Valid driver’s license and clean driving record required.
• Strong customer service skills.
• Motivated team player.

Equipment Service Technician Preferred Qualifications:

• At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
• Previous X-Ray experience preferred.
• SAP experience.
• Excellent organizational and problem-solving skills.
• Carpentry/plumbing/heating/electrical/electronic related experience.
• Technical training in Bio-med/electronics or related technical field.

We provide competitive benefits, unique incentive programs and rewards for all eligible employees.

Please click herefor an overview of benefits offered.

An Equal Opportunity Employer

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.