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Small Equipment Repair Specialist

Job Location Eagan, Minnesota Job ID 2021-12152
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Overview

As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:

  • Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
  • Work independently
  • Expand your technical knowledge while building rewarding, long-lasting customer relationships

We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!

Success Profile

What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.

  • Customer-focused
  • Mechanically minded
  • Personable
  • Reliable
  • Technical aptitude
  • Solution oriented

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Rewards

  • Health and Well-being

  • Retirement and Savings Program

  • Work/Life/Balance

  • Professional Development

  • Employee Discount Programs

  • Vehicle Program

Responsibilities

Overview


The Small Equipment Repair Specialist is responsible for the inspection of, cleaning, repair, and condition testing for small dental equipment which could include sterilizers and handpieces.  These items are fully restored on site and returned to each customer in a like-new condition.

Why join Patterson Dental National Repair?

Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Employees at the National Repair Center have been working with dentists for decades and understand how important handpieces and other small equipment are to a practice.  Our customers benefit the knowledge that comes from our certified technicians who can diagnose and fix nearly any issue, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.


Responsibilities


Position responsibilities include, but may not be limited to:

Repair Dental Items

  • Read schematics and diagrams
  • Disassemble and clean items
  • Repair and test to ensure items is ready to be returned using hand tools
  • Assist in identifying items that need to be sent to manufactures for repair

Inventory Control

  • Monitor inventory levels and request parts stock
  • Transfer parts between warehouses to complete repairs
  • Increase/decrease stock levels based on usage
  • Conduct annual physical inventory, as well as regular spot check

Communication

  • Contact manufactures for repair assistance or part inquiries
  • Articulate repair situations and findings with customers
  • Utilize other team members for repair assistance
  • Partner with customer experience coordinators to create customer repair estimates

Computer Skills

  • Utilize Microsoft Office products to track repair information
  • Proficient typing skills are necessary


Qualifications


Minimum Qualifications:

  • High school diploma or equivalent
  • Must have a mechanical aptitude
  • Expresses strong customer service orientation through excellent written and verbal/phone communication skills
  • Ability to read and understand assembly drawing and instructions
  • Uses technology with efficiency and possesses basic computer skills, including knowledge in Microsoft 365/MS Office
  • Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
  • Outstanding troubleshooting and problem-solving skills
  • Ability to multi-task in a fast paced environment
  • One year minimum in call center, retail, or alike customer service environment

Preferred Qualifications:

  • Associate degree or equivalent trade school completion
  • Previous repair experience or customer service experience


What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.

Please click herefor an overview of benefits offered!


An Equal Opportunity Employer

 

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.

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Benefits

Why Join Patterson?

Jump in and see what it’s like to be a part of our team.
Patterson isn’t just a place to work, it’s a partner that cares about your success.


Considering applying to Patterson? Watch this video first!

Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.

RECRUITMENT FRAUD ALERT

It has been brought to our attention that there has been fraudulent activity by scammers attempting to represent themselves as Patterson employees or recruiters. These individuals are attempting to reach potential job seekers through online chat interviews and sending false offer letters, representing Patterson without our consent. If you’re concerned that you’ve been contacted by an unauthorized Patterson recruiter or employee, please notify privacy@pattersoncompanies.com. You may also report suspicious fraudulent activity to your local law enforcement agency or the FBI. Thank you.

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