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Warranty Claims Processor

Primary Location Eagan, Minnesota Job ID R104480 Apply

As a Warranty Claims Processor at Patterson, you will be responsible for processing and monitoring dental equipment warranty claims and act as a liaison between field service personnel and manufacturers on warranty policies.  You will also act as a liaison between vendors and internal financial shared services to ensure proper payment by vendors and credits are applied to Patterson Dental.    

In this role, you will:

Monitor Warranty Claims

  • Utilize both Company and vendor programs to monitor incoming claims

  • Receive feedback from vendors regarding claim credits and declines, and communicate back to field service

  • Contact internal financial shared services or field branch locations regarding aging claims to ensure prompt return to and credit from vendor partners

  • Research warranty requirement policies for multiple vendors

Parts Processing

  • Receive incoming shipments of parts from field service (branch locations) on daily basis

  • Consolidate parts by vendor

  • Ensure all appropriate documentation required by both Patterson and manufacturers accompany each returnable part

  • Prepare consolidated returns for shipment to vendors

Claims Processing

  • Enter required claim/returns data into vendor portals as required by various vendors

  • Update SAP system to reflect status of return/claim

  • Utilize Company programs to research and answer inquiries from both internal and external partners

  • Create required shipping documents


  • Create clear and concise email and/or fax communications

  • Understand and clearly explain claim requirements

  • Resolve warranty claim discrepancies between field service (branch locations) and manufacturer

  • Communicate all changes of vendor warranty policies and/or processes to internal OCM group for change management distribution


  • High school diploma required 

  • Expresses strong customer service orientation or related experience through excellent written and verbal/phone communication skills, with a two-year minimum experience in customer service environment

  • Uses technology with efficiency and possesses core computer skills, including knowledge in Excel

  • Will need to move 15-20 pounds regularly and up to 75 pounds occasionally


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  • Technical Services Group, Eagan, Minnesota, United StatesRemove

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