Software Trainer

Job Summary

We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking an energetic individual willing to roll-up their sleeves and become a knowledgeable Patterson software trainer. You will be provided all support including training material, mentoring and knowledge needed to become a top performing trainer on our 3rd party software integrations.  Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Learn and apply training to conduct virtual trainings for 3rd party software integration for Patterson Dental Software with new and existing customers.

• Maintaining up-to-date knowledge of 3rd party software integration for Patterson Dental Software.

• Responsible for learning and applying best practices when presenting data conversion evaluation results to align customer expectations prior to software implementation. 

• Analyze customer data points to determine post training efforts.

• Assist and support departments customer retention activities.

• Participate in identifying training solutions to ensure a first-class customer experience.

• Responsible for all reporting and tracking of pre and post training activities within compliance procedures and policies. In partnership with manager and mentor determine areas of opportunity.

• Shares accountability and commitment for departmental and organization-wide results to support departmental/team goals and objectives.

• Set a positive tone and emulate a respectful and tactful demeanor when dealing with all persons. Begins establishing consistency when dealing with employees concerns and/or issues.

• Performs other duties as required.

Job Qualifications

Required Qualifications

• High School Diploma or equivalent

• Strong customer service experience with an outgoing and friendly personality

• Strong verbal and written communication skills, with the ability to communicate complex technical terms in an easy understand manner

• Ability to develop strong presentation skills

• Strong organization skills with the ability to prioritize and complete tasks in a timely manner

• Experience within Microsoft Office (Excel, Word, PowerPoint and Teams).

• Self-starter with the ability to work independently while also being able to contribute to a team environment

Preferred Qualifications

• Dental office administrative experience

• Some working knowledge of Practice Management Software preferably Patterson Eaglesoft or Fuse.

• Experience with a Learning Management System.

• Experience training adult learners

• Experience with conducting virtual presentations

• Experience with remote engagement tools such as Zoom or Microsoft Teams

Working Conditions

Physical Demands

• Operating a computer or other office devices for most of the workday

• May occasionally need to move packages up to 10 pounds such as office supplies or equipment

• Must be able to communicate with others in person, over the phone, and in writing. 

• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers, and vendors

• Must be able to read and interpret various electronic and written documents.

Environmental Factors

• Must have reliable home internet with enough bandwidth for video conferencing.

• This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building.

• The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-call

• 100% Remote with occasional business travel for events or meetings

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $18.75 - $22.93