Job Summary

As an entry-level position, provides support during the installation on a variety of dental equipment including computer-related items. Learns manufacturer guidelines relative to the repair and installation of devices. Provides support to the installation team onsite. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses, and the Patterson Technology Center.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

•  Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary

• Vehicle Maintenance: Ensures proper vehicle maintenance guidelines and safe driving habits as issued by company and associated vendors

• Install and/or Repair Dental Equipment: Performs standard system installations and tests the functionality of all components. Acquires knowledge on the installation procedures and jobsite protocol from team members. Follows specific manufacturer guidelines and company, OSHA and other applicable laws and regulations related to asepsis. Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet and equipment-related items)

• Customer Relations: Works closely with team members in keeping the customer and inside team up to date on project timeline(s)

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Mechanical Aptitude: Has the desire to repair, assemble and disconnect mechanical equipment

• Customer Service: Supports customer needs through responding in a timely, professional manner. Treats customers in a fair and considerate manner. Builds and maintains customer relationships through follow-up and courteous, approachable interactions

• Communication: Understands and convey written and oral information and ideas to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience

• Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult people and situations and delivers negative information in a way that preserves relationships

• Problem Solving Skills: Goes beyond training to find answers.  Anticipates problems and customer needs

• Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities

 Job Qualifications

Required Qualifications

• High school diploma or equivalent

• Must maintain valid driver’s license and good driving record

• Ability to travel in vehicle for several hours in a day

• Mechanical aptitude

Preferred Qualifications

• Excellent organization and problem-solving skills

• Motivated team player

• Strong customer service skills

• Experience with peripherals such as printers, backups, scanners and modems

Working Conditions

Physical Demands

• Frequency                                                Requirement

• 100% of shift                                            Standing

• 100% of shift                                            Walking

• 100% of shift                                            Driving

• 100% of shift                                            Lifting and carrying 1-10 pounds

• 100% of shift                                            Lifting and carrying 11-25 pounds

• 40% of shift                                              Lifting and carrying 26-50 pounds

• 60% of shift                                              Lifting and carrying over 50 pounds

• <5% of shift                                              Climbing steps and/or ladders

• 40% of shift                                              Bending and stooping

• 50% of shift                                              Kneeling

• 25% of shift                                              Reaching at shoulder level

• 25% of shift                                              Reaching at waist level

• 50% of shift                                              Crouching

• 50% of shift                                              Crawling

Environmental Factors

This position requires traveling to customer locations and providing services and support to customers.