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Field Support Technician

Job Location Garden City, Kansas Job ID 2018-6885 Apply

Overview


Turnkey Computer Systems LLC, a Patterson Company, is the premier provider of accounting and management solutions to the feedyard industry. We bring Information and Management together.

We are currently seeking a Field Service Technician with the following attributes: willing to work independently and/or in a group environment to provide technical support and training to customers on proprietary software products, hardware, and business solutions.


Responsibilities


Responsibilities and essential job functions include but are not limited to the following:

  • Transact all business in accordance to Animal Health International Inc.’s business code of ethics and conduct.
  • Provide technical support, maintenance, and repair for Animal Health International Inc.’s software offerings
  • Prepare list of necessary equipment for each installation
  • Responsible for software installation projects
  • Train customers in the use of software
  • Provide technical assistance as needed
  • Available for consultation and support which includes nights and weekends on-call as assigned


Qualifications


Knowledge, Skill and Ability:

  • Strong interpersonal skills
  • Strong verbal and written communication skills
  • Ability to prioritize
  • Good analytical skills
  • Creative
  • Self-Motivated
  • Strong customer service skills
  • Quick learner
  • Energetic and Passionate
  • Ability to climb on roof tops and mount antennas
  • Computer skills, including MS Office
  • Ability to design, install, and configure simple networks

Education or Formal Training:

  • High School Diploma is required
  • Bachelors degree in an IT related field or equivalent experience

Experience:

  • Two years of related experience is a plus
  • Agricultural/Beef industry experience is a plus
  • Troubleshooting Windows operating system
  • Wireless networking experience preferred

Material and Equipment Directly Used:

  • Computer, including MS Office and other software systems
  • General office equipment
  • Hand tools & drill
  • Move up to 60 lbs
  • Travel 50-60% of the time, including some overnight travel

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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