Service Technician
Primary Location Garden City, Kansas Job ID R110869 ApplyJoin our team as an IT - Field Service Tech!
Job Summary
The Field Software Support Technician delivers on-site installation, configuration, and support of company software solutions at customer locations. This role supports successful system adoption through routine troubleshooting, customer training, and technical assistance while working within established procedures and under direct supervision.
Essential Functions
Install, configure, and support company software applications at new and existing customer sites to ensure systems operate according to defined specifications and service standards
Respond to assigned customer service calls to diagnose and resolve routine software, system, and basic network-related issues using established procedures and escalation protocols
Prepare for and perform standard system installations, validating functionality through testing of software, hardware, and supporting components
Provide routine technical assistance and user training to customers to ensure proper system operation and effective use of installed software
Deliver post-installation and post-repair support, serving as a technical resource for customer questions and standard issue resolution
Accurately complete all required service forms, records, and documentation related to installations, repairs, and support activities
Maintain professional customer relationships by providing responsive, courteous, and solution-focused technical support while on-site
Comply with Company and department policies and standards; performs other duties as assigned
Additional Functions
Prepare lists of required equipment, software, and materials for scheduled installations and service requests
Use, maintain, and secure test devices, tools, and company-provided equipment used to support software and system performance
Support inventory management by monitoring equipment condition at customer sites and maintaining vehicle inventory through regular restocking
Promote employee and customer safety by following safe driving practices and ensuring company vehicles and assets are properly maintained
Minimum Requirements
High School Diploma or equivalent
Valid driver’s license with a clean driving record
Preferred Requirements
Associate’s Degree in a computer-related field, accreditation from a technical school, or applicable skilled trades program
Experience installing or supporting software applications in a customer-facing environment
Experience with basic networking concepts and Windows operating systems
Skills and Abilities
Basic computer proficiency and ability to learn new software systems
Ability to install, configure, and support software applications by following documented procedures
Basic troubleshooting and problem-solving skills related to software, systems, and connectivity issues
Effective oral and written communication skills to interact with customers and internal teams
Strong attention to detail and ability to accurately document technical work
Customer-focused mindset with the ability to explain technical concepts to non-technical users
Ability to work independently within established guidelines while contributing as part of a team
Time management skills to prioritize service activities and meet customer commitments
Travel Requirements
This position requires regular local travel to customer sites
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Getting Hired
We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).
Corporate Responsibility
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.
Our Mission
Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.