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Dental Technology Advisor/Trainer

Job Location Grand Rapids, Michigan Job ID 2019-8939 Apply

Overview


Observe and evaluate current customer business practices, analyze the system's capabilities, and make strategic recommendations to the customer about the integration of their current practice with the system's capabilities. Perform instructor led trainings on Patterson software products at customer's site.


Responsibilities


  • Responsible for the software conversion and implementation process for new and existing customers.
  • Coordinate and explain data conversion evaluation results to the customer.
  • Perform a system analysis, including consultation with current users to determine the hardware, software and/or system function specifications for the customer.
  • Assist the customer with designing a software solution and business flow that will suit their needs.
  • Recommend improvements and upgrades as appropriate.
  • Act as an ongoing advisor to PDSI customers regarding their technology structure and software packages.
  • Perform various educational technology demonstrations.
  • Prepare and deliver instructor-led training sessions at customer site on Patterson software and products to include:  EagleSoft, CAESY, CEREC, Patterson Imaging, Schick and Planmeca
  • Install and troubleshoot software, hardware, and digital components with assistance from technical support.
  • Collaborate with the PTC to resolve software issues as necessary.
  • Coordinate, participate in, and support meetings and activities, (technology events and marketing activities), as requested by the Branch Manager, Region Manager, or Corporate Office.
  • Professionally represent Patterson Companies to branch customers and potential customers, in accordance with company policies and procedures.
  • Prepare, coordinate and conduct User Group Meetings/Release Parties.
  • Performs other duties as assigned.


Qualifications


Dental Technology Advisor/Trainer Education and Training:

  • 3-5 years of experience in the dental field.
  • Dental assisting or dental hygiene experience is strongly preferred.
  • Travel is required for the TA role.

Relevant Dental Technology Advisor/Trainer Work Experience:

  • Specific training in the use of technology related products.
  • Excellent presentation skills.
  • Outstanding problem-solving skills.
  • Ability to work and contribute to a team environment.
  • Excellent communication skills, both oral and written.
  • Strong user knowledge of MS Windows.
  • Strong working knowledge of at least one dental practice management and/or clinical software application (preferably EagleSoft).
  • Prior experience in the use of and training of technology related dental products and equipment.
  • Knowledge of dental industry and general practices.

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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The Patterson Companies Difference

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Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.

RECRUITMENT FRAUD ALERT

It has been brought to our attention that there has been fraudulent activity by scammers attempting to represent themselves as Patterson employees or recruiters. These individuals are attempting to reach potential job seekers through online chat interviews and sending false offer letters, representing Patterson without our consent. If you’re concerned that you’ve been contacted by an unauthorized Patterson recruiter or employee, please notify privacy@pattersoncompanies.com. You may also report suspicious fraudulent activity to your local law enforcement agency or the FBI. Thank you.

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