Field Equipment Service Technician

Overview

Patterson Companies is looking for an independent worker who is interested in the field of veterinary medical device equipment repair, maintenance and installation.

Job Summary

Provides intermediate level on-site repair, installation and maintenance on a variety of veterinary products including networking, computers, and software in a Windows environment. Learns and follows manufacturer guidelines relative to the repair of devices.

Responsibilities

Install and/or Repair Veterinary Equipment 

• Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
• Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal/State, BHR guidelines
• Trains to perform standard system installations and tests the functionality of all components.
• Trains customers on the use and basic maintenance of equipment sold.
• Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
• Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet, and equipment related items).
• Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
• Relays any special problems to Service Coordinator following each call.

Inventory Management

• Determines parts, supplies or tools needed to complete service requests.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Completes all required paperwork (time sheets, service orders, forms, inventory, expense reports, purchase card, and equipment related items)
• Manages vehicle inventory and restocks as necessary.

Asset Management 

• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensures proper use and maintenance of all company provided assets, including but not limited to computer, parts, uniforms, etc.  

Working Conditions

Physical Demand:

Environment Factors:

• Operating a computer or other office device (laptop at 1 hr per day)
• Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
• Reading or sight -- "requires frequent review of vendor contracts"
• Hazardous chemicals
• Biohazard materials or waste
• High voltage
• Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)

Qualifications

Minimum Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Excellent organizational and problem solving skills
• Carpentry/plumbing/heating/electricity/electronics related experience.
• 3-5 years prior experience in a Veterinary/Medical/Dental environment or equivalent Field Service Experience.
• Technical training in electronics or related technical field.
• C. skills in Windows based programs
• Experience with peripherals such as printers, backups, scanners, and modems.
• Strong customer service skills
• TechEdge Basic Certification
• SAP User Knowledge
• Motivated team player

Preferred Qualifications

• Associates degree in a computer related field.
• At least 4 years of experience as a LVT or CVT will be considered.
• Previous X-ray experience preferred
• Microsoft Certified Systems Engineer (MCSE) certification or MCP.
• TechEdge Advanced Certification

Travel:

This position requires occasional travel (25%) overnight in a regional and national area.

An Equal Opportunity Employer

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.