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Customer Service Rep II

Primary Location Kansas City, Kansas Job ID R106819 Apply

Do you have experience in the companion animal industry?

Do you love the people who love their pets?

If you do, we might have a job for you!

Join our Patterson Veterinary Team as a Customer Service Representative!

As a Customer Service Representative for Patterson Veterinary, you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. This position is Monday through Friday, 9AM-6PM Central Time.

Customer Support:

  • Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. 

  • Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

  • Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

  • Identify customer requirements and expectations in order to recommend specific products and/or solutions.

  • The Customer Service Representative may perform other duties as assigned.

  • May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Administrative:

  • Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

  • Maintain accurate customer and territory records, facility records, and document all customer interaction.

  • Generation of reports

  • Monitor scheduled shipment dates to ensure timely delivery.

  • Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. 

  • Gain understanding of and adhere to Accounts Receivables policies and practices.

  • Verify price and terms in accordance with standard procedures and customer profitability profiles.

  • Multitask and work within multiple computer systems and communication platforms simultaneously. 

  • Maintain a current knowledge of company products, policies and procedures

Required Qualifications

  • High School Degree or equivalent

  • Proven customer service and organizational skills

  • Observable accuracy and strong attention to detail

  • Demonstrated effective verbal, written, and interpersonal communication skills 

  • General computer proficiency including knowledge of MS Office

  • 1 year of veterinary, small animal, or companion animal experience.

Preferred Qualifications

  • Associate’s Degree in a veterinary related field, or equivalent combination of education and experience.

  • Proficiency in SAP or related ERP


The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.43 - $19.09

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Why join Patterson?

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Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.