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Service Technician

Job Location Los Angeles, California Job ID R103130
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Overview

As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:

  • Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
  • Work independently
  • Expand your technical knowledge while building rewarding, long-lasting customer relationships

We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!

Success Profile

What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.

  • Customer-focused
  • Mechanically minded
  • Personable
  • Reliable
  • Technical aptitude
  • Solution oriented

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Rewards

  • Health and Well-being

  • Retirement and Savings Program

  • Work/Life/Balance

  • Professional Development

  • Employee Discount Programs

  • Vehicle Program

Responsibilities

Job Summary

As an entry-level position, provides support during the installation on a variety of dental equipment including computer-related items. Learns manufacturer guidelines relative to the repair and installation of devices. Provides support to the installation team onsite. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses, and the Patterson Technology Center.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

  •  Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary

  • Vehicle Maintenance: Ensures proper vehicle maintenance guidelines and safe driving habits as issued by company and associated vendors

  • Install and/or Repair Dental Equipment: Performs standard system installations and tests the functionality of all components. Acquires knowledge on the installation procedures and jobsite protocol from team members. Follows specific manufacturer guidelines and company, OSHA and other applicable laws and regulations related to asepsis. Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet and equipment-related items)

  • Customer Relations: Works closely with team members in keeping the customer and inside team up to date on project timeline(s)

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

  • Mechanical Aptitude: Has the desire to repair, assemble and disconnect mechanical equipment

  • Customer Service: Supports customer needs through responding in a timely, professional manner. Treats customers in a fair and considerate manner. Builds and maintains customer relationships through follow-up and courteous, approachable interactions

  • Communication: Understands and convey written and oral information and ideas to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience

  • Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult people and situations and delivers negative information in a way that preserves relationships

  • Problem Solving Skills: Goes beyond training to find answers.  Anticipates problems and customer needs

  • Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities

 Job Qualifications

Required Qualifications

  • High school diploma or equivalent

  • Must maintain valid driver’s license and good driving record

  • Ability to travel in vehicle for several hours in a day

  • Mechanical aptitude

Preferred Qualifications

  • Excellent organization and problem-solving skills

  • Motivated team player

  • Strong customer service skills

  • Experience with peripherals such as printers, backups, scanners and modems

Working Conditions

Physical Demands

  • Frequency                                                Requirement

  • 100% of shift                                            Standing

  • 100% of shift                                            Walking

  • 100% of shift                                            Driving

  • 100% of shift                                            Lifting and carrying 1-10 pounds

  • 100% of shift                                            Lifting and carrying 11-25 pounds

  • 40% of shift                                              Lifting and carrying 26-50 pounds

  • 60% of shift                                              Lifting and carrying over 50 pounds

  • <5% of shift                                              Climbing steps and/or ladders

  • 40% of shift                                              Bending and stooping

  • 50% of shift                                              Kneeling

  • 25% of shift                                              Reaching at shoulder level

  • 25% of shift                                              Reaching at waist level

  • 50% of shift                                              Crouching

  • 50% of shift                                              Crawling

Environmental Factors

This position requires traveling to customer locations and providing services and support to customers.

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Benefits

Why join Patterson?

Jump in and see what it’s like to be a part of our team.
Patterson isn’t just a place to work, it’s a partner that cares about your success.


Considering applying to Patterson? Watch this video first!

Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.

RECRUITMENT FRAUD ALERT

It has been brought to our attention that there has been fraudulent activity by scammers attempting to represent themselves as Patterson employees or recruiters. These individuals are attempting to reach potential job seekers through online chat interviews and sending false offer letters, representing Patterson without our consent. If you’re concerned that you’ve been contacted by an unauthorized Patterson recruiter or employee, please notify privacy@pattersoncompanies.com. You may also report suspicious fraudulent activity to your local law enforcement agency or the FBI. Thank you.

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