Software Trainer I

Job Summary

We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking an energetic individual willing to roll-up their sleeves and become a knowledgeable Patterson software trainer. You will be provided all support including training material, mentoring and knowledge needed to become a top performing trainer on our 3rd party software integrations.  Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Learn and apply training to conduct virtual trainings for 3rd party software integration for Patterson Dental Software with new and existing customers.

• Maintaining up-to-date knowledge of 3rd party software integration for Patterson Dental Software.

• Analyze customer data points to determine post training efforts.

• Assist and support departments customer retention activities.

• Participate in identifying training solutions to ensure a first-class customer experience.

• Responsible for all reporting and tracking of pre and post training activities within compliance procedures and policies. In partnership with manager and mentor determine areas of opportunity.

• Shares accountability and commitment for departmental and organization-wide results to support departmental/team goals and objectives.

• Set a positive tone and emulate a respectful and tactful demeanor when dealing with all persons. Begins establishing consistency when dealing with employees concerns and/or issues.

• Performs other duties as required.

Required Qualifications

• High School Diploma or equivalent

• Strong customer service experience with an outgoing and friendly personality

• Strong verbal and written communication skills, with the ability to communicate complex technical terms in an easy understand manner

• Ability to develop strong presentation skills

• Strong organization skills with the ability to prioritize and complete tasks in a timely manner

• Experience within Microsoft Office (Excel, Word, PowerPoint and Teams).

• Self-starter with the ability to work independently while also being able to contribute to a team environment

• Thrives in a high activity environment

• Ability to thrive in an environment with ambiguity

• Excels at having hard conversations while balancing the needs of the customer with the objectives of Patterson

Preferred Qualifications

• Dental office administrative experience

• Some working knowledge of Practice Management Software preferably Patterson Eaglesoft or Fuse.

• Experience with a Learning Management System.

• Experience training adult learners

• Experience with conducting virtual presentations

• Experience with remote engagement tools such as Zoom or Microsoft Teams

Travel and On-call

• 100% Remote with occasional business travel for events or meetings

PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.