Sr. Manager, Digital Operations

Sr. Manager, Digital Operations is responsible for leading a portfolio of technical and IT projects through a team, ensuring the successful delivery of strategic initiatives across multiple technology disciplines. This role is accountable for establishing project management practices, governing project execution, and optimizing resources, processes, and delivery performance to achieve business and technology objectives. This role is also accountable for developing team capability, driving operational excellence, and influencing stakeholders to ensure technology initiatives are delivered on time, within scope, and in alignment with quality standards.

Essential Functions

• Leads and oversees the execution of a portfolio of complex IT, digital, or technical projects across multiple technology disciplines, ensuring alignment with functional priorities, business objectives, and delivery commitments
• Develops and implements project management methodologies, governance frameworks, processes, metrics, and best practices that improve delivery effectiveness, consistency, and organizational outcomes
• Establishes project priorities, expected outcomes, resource strategies, schedules, budgets, and delivery plans while ensuring appropriate allocation of project management resources across initiatives
• Directs managers, project managers, and project teams in the application of Scrum, Agile, and related project delivery practices to achieve project milestones, quality standards, and business results
• Monitors project performance through defined metrics, status reporting, risk assessments, milestone reviews, and ROI evaluation, proactively resolving issues and removing barriers that may impact delivery success and business value realization.[
• Provides technical, analytical, and operational guidance across projects, ensuring requirements are effectively documented, stakeholders remain informed, and project objectives are clearly understood
• Governs vendor-supported project activities by overseeing the integration of vendor deliverables, monitoring performance, and ensuring adherence to contractual expectations and quality standards
• Comply with Company and department policies and standards; performs other duties as assigned

People Management

• Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
• Ensures direct reports are aware of and follow ethical business practices and Company’s Code of Conduct to maintain a supportive and productive working environment.

Minimum Requirements

• Bachelor's Degree in Information Technology, Computer Science, Business, Project Management, or related field or equivalent education and/or experience
• 8 years experience in technical project management, IT project delivery, program management, or related discipline
• 3 years leadership or people management experience

Skills and Abilities

• Demonstrated expertise in technical project management principles, methodologies, and governance practices
• Ability to influence stakeholders and executive leadership across the organization
• Ability to build collaborative relationships across technical and business functions
• Strategic project and portfolio management skills to successfully mitigate risks, manage resources, and prioritize initiatives

Required Licenses and Certifications

• Project Management Professional (PMP)® - PMBOK® Guide - Project Management Institute (PMI)® Preferred
• PMI-Agile Certified Practitioner (PMI-ACP)® - Project Management Institute (PMI)® Preferred
• Preferred

Physical and Cognitive Demands

• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Learn New Tasks or Concepts Frequently
• Make Timely Decisions in the Context of a Workflow Frequently
• Complete Tasks Independently Constantly
• Maintain Focus Constantly
• Remember Processes & Procedures Constantly
• Stationary Position (Seated) Constantly
• Vision Constantly
• Hand/Eye Coordination Occasionally
• Bend Rarely
• Complete Tasks in a Noisy Environment Rarely
• Feeling/Grasping/Handling Rarely
• Move/Traverse Rarely
• Repetitive Motions Rarely

Working Environment

• Hazards Occasionally

Environmental Conditions

• Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.
• Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace.

Travel Requirements

• 10%

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $139,200.00 - $185,666.67