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Warehouse Department Manager

Primary Location Mount Joy, Pennsylvania Additional Location(s) Elizabethtown, Pennsylvania; York, Pennsylvania; Hershey, Pennsylvania; Lancaster, Pennsylvania Job ID 2021-12750 Apply


Job Summary

Manages and supervises all activities within the Fulfillment Center operations.  Works closely with the D.C. Manager to understand and support the achievement of the facility goals for cost, quality, and safety.


Essential Functions

  • Monitor daily warehouse functions including order filling, checking, packing, truck loading, receiving, put away, cycle counting, replenishments, sanitation, and maintenance.  Responsibility dependent on department or assignment.
  • Work closely with the Fulfillment Center Manager, other Department Managers and Supervisors to establish and understand the goals of the FC and support achievement of the facility goals from a cost and productivity standpoint.
  • Work with the Supervisors to develop plans to fix any operational issues that are encountered within the department.  Initiate communication with the FC Manager to notify him or her of any operational or personnel issues that may negatively impact operations.
  • Review performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Monitor and adjust department man hours needed on a daily basis. Must take into account PTO, travel teams, and known busy times throughout the year.
  • Oversee the Expedite (customer service) function.
  • Ensures compliance with all regulatory, federal, state, local and Patterson policies and Standard Operating Procedures (ISO, VAWD, AIB, DEA, etc).  Includes recalls and vendor returns.
  • Establishes daily/weekly projections as it relates to operational flow for departmental planning.  Develop long range forecasts/plans for expected volume.
  • Develop action plans to improve the operational processes; promote continuous improvement strategies.
  • In collaboration with the FC Manager, manages all staffing functions (interviewing, hiring, assignment of duties, training, cross-training, personnel development, performance reviews and discipline) for approximately a 40 - 60 member workforce.
  • Oversees the annual and warehouse review process.  Reviews input from supervisors and makes decisions relative to promotions.
  • Review batting average reports and oversee action plans for performance improvements.
  • Participate in the training and implementation on new procedures or process changes (including SOP's and FC specific policies) that need to be introduced to the FC personnel.   Provide input for future SOP's.
  • Conduct weekly or bi-weekly communication meetings with supervisors and warehouse staff.
  • Prepare all new supervisors for their role by providing appropriate training and ongoing mentoring.
  • Establishes and initiates succession training plans for subordinates; identifies potential succession planning candidates to upper management.
  • Manage the training and documentation processes for all areas defined by the Human Resources and Regulatory departments.
  • Manage and increase the effectiveness and efficiencies of the employee warehouse program; submit annual recommendations to senior management for metric (LPH/LPE) adjustments.
  • Provide FC Network support when needed (may include travel)
  • Create a positive work environment that promotes creativity, team work and recognition.
  • Establishes, supports, promotes and participates in network, facility and departmental activities designed to strengthen and improve moral, team work and improve the overall work environment.
  • Provide warehouse safety leadership and is responsible for safety performance in the FC.
  • Approve timecards on a weekly and bi-monthly basis.
  • Track, analyze and communicate Key Performance Indicators (KPIs) to staff and FC Management
  • Plan and coordinate activities between various departments to ensure maximum customer satisfaction; engage monthly with PLSI counterparts to discuss trends, issues and operations.
  • Work with FC Manager to establish and manage annual budget; develops department specific capital expenditures and expenses.  Monitor FC expenses on a continuous basis.
  • Participate in Quality Management Systems (QMS) projects and committees.  Actively supports QMS initiatives.
  • Manages programs such as Safety Program, Verified Accredited Warehouse Distribution (VAWD) Program, American Institute of Bakery (AIB) standards, etc.
  • Performs other duties as assigned or requested.

Physical Requirements



75% daily

Walking and standing

25% daily


50% daily

Telephone use

80% daily

Computer use

Twice annually

Air and auto travel to fulfillment centers, supplier facilities and other office locations within the U.S.

Working Conditions

The fulfillment center is a warehouse for the storage and fulfillment of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed.


Job Qualifications

Education/Training & Skills

  • Bachelor's degree or equivalent combination of education and work experience required
  • Willingness to acquire knowledge of PLSI Warehouse Management System, FC Menu and support programs (example: manifest, pedigree, track and trace,).
  • Experience using computerized inventory systems is preferred.
  • Excellent interpersonal skills are essential.
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
  • Strong time management skills.
  • Strong written and verbal communication skills

Relevant Work Experience

  • Three - five years warehouse leadership experience in Receiving, Inventory Control or Shipping

This job description is subject to change, at management's discretion, at any time.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.

Why Join Patterson?

Click here  to see what it’s like to be a part of our winning team! Patterson isn’t just a place to work, it’s a partner that cares about your success.

An Equal Opportunity Employer


As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.


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Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.