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Service Technician

Primary Location New Bedford, Massachusetts Job ID R106568 Apply

We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a motivated individual with a strong mechanical aptitude to join our New England team, servicing the New Bedford, MA area.

This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First.

As a Service Technician, you will:

  • Install and/or Repair Dental Equipment:  The core responsibility for a Service Technician is to observe, listen, learn and apply training.   Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.

  • Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

  • Follow checklists, ensuring all critical parts are examined.

  • Demonstrate knowledge on the installation procedures and jobsite protocol.

  • Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

  • Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions. 

  • Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience. 

Additional Responsibilities:

  • Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

  • Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department.  Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.  Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

Job Qualifications

  • High school diploma or equivalent

  • Mechanical aptitude required

  • Requires basic computer skills and/or ability to use smart phone/tablet

  • Valid driver’s license along with good driving record

  • Must be able to lift boxes and dental supplies up to 1-25 pounds


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Why join Patterson?

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Patterson isn’t just a place to work, it’s a partner that cares about your success.

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Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.


It has been brought to our attention that there has been fraudulent activity by scammers attempting to represent themselves as Patterson employees or recruiters. These individuals are attempting to reach potential job seekers through online chat interviews and sending false offer letters, representing Patterson without our consent. If you’re concerned that you’ve been contacted by an unauthorized Patterson recruiter or employee, please notify You may also report suspicious fraudulent activity to your local law enforcement agency or the FBI. Thank you.