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Field Service Technician / Repair shop hydrid

Primary LocationOttawa, Canada Job ID R102627 Apply

Who are we looking for as a Service Technician? Patterson Dental Ottawa is looking for a worker, who is interested in the field of bio-medical (dental) device and equipment repair.

As a Service Technician / Repair Shop hybrid, you provide repair and installation on a variety of dental equipment and products at the branch and also on site at our clients’ clinic. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians and manufacturers.

Major Duties:

  • Independently makes assigned customer calls, diagnosing problems to a module or specific component level.

  • Determines parts, supplies or tools needed to complete service requests.

  • Relays any special problems to Service Coordinator following each call.

  • Ensures that standard response times committed to the Service Coordinator are met.

  • Work with Sales Representatives' to present Maintenance Agreements to customers.

  • Follow repair and manufacturer schedules for customers on Service Agreements.

  • Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.

  • Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.

  • Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.

  • Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.

  • Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).

  • Returns defective modules assemblies or parts to the local office and labels items.

  • Maintains and restocks parts trucks.

  • Performs other duties as assigned.

Job qualifications:

  • Electronics diploma or any other relevant experience.

  • Valid driver's license and in order required.

  • Excellent organizational and problem-solving skills.

  • Motivated team player.

  • Strong customer service skills.

  • 2 to 3 years of experience in repair field in a dental/medical environment.

  • Carpentry/plumbing/heating/electricity/electronics related experience is an asset.

  • Excellent communication skills, both written and verbal in English.

  • Proficiency in spoken French is an asset.

  • Knowledge of the dental industry is an asset.


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