Job Summary

Who are we looking for as a Service Technician? Patterson Dental Ottawa is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices.

Essential Functions

• Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
• Loads, delivers, installs, configures and trains customers on the basic use and maintenance of the equipment sold.
• Provides technical support after initial installation of equipment (software & hardware).
• Uses, maintains and secures test equipment and tools used to adjust, calibrate and repair equipment.
• Determines parts, supplies or tools needed to complete service requests
• Relays any special problems to the Service Coordinator following each call.
• Ensures that standard response times committed to the Service Coordinator are met.
• Works with Sales Representatives to present Maintenance Agreements to customers.
• Follows repair and manufacturer schedules for customers on Service Agreements.
• Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
• Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
• Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
• Returns defective modules assemblies or parts to the local office and labels items.
• Maintains and restocks parts trucks.
• Performs other duties as assigned.

Job Qualifications

• Electronics diploma required.
• Valid driver's license and in order required.
• Basic computer skills required.
• Excellent organizational and problem-solving skills.
• Motivated team player.
• Strong customer service skills.
• 2 to 3 years of experience in repair field in a dental/medical environment.
• Carpentry/plumbing/heating/electricity/electronics related experience required.
• Excellent communication skills, both written and verbal in English.
• Proficiency in oral and written French is an asset.
• Knowledge of the dental industry is an asset.
• Knowledge of SAP software is an asset.