TechEdge Service Coordinator

Job Summary

The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Actively triage all calls and inquiries from customers.

• Assigns and schedules service requests from clients or company personnel.

• Manages resources efficiently and effectively for all scheduled services.

• Monitors service orders assigned to technicians.

• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).

• Reconciles various CRM reports on a monthly basis.

• Maintains parts and rental equipment inventory.

• Process returned merchandise and warranty claims.

• Works closely with the Branch Procurement Specialist(s) with resource and project planning.

• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.

• Performs other duties as assigned.

Job Qualifications

• High school diploma or any other relevant experience.

• Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.

• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

• 1-3 years' experience in dispatching.

• Previous working experience with project or resource coordination.

• Bookkeeping/accounting experience preferred.

• Mastering Microsoft Office Suite 365.

• Excellent communication skills, both written and verbal, in English and in French.

• Knowledge of SAP software is an asset.

• Knowledge of the dental industry is an asset.