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Customer Service Rep II

Primary Location Phoenix, Arizona Job ID R106857 Apply


Join our Patterson Veterinary Team as an Equine Customer Service Representative!

As a Customer Service Representative for Patterson Veterinary, you are responsible for supporting our Sales Team an assiting our Customers with placing ordersy with professionalism, skill, and expediency. This position is fully remote, with fulltime hours of 8am-5pm PST.

Customer Support:

  • Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. 

  • Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

  • Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

  • Identify customer requirements and expectations in order to recommend specific products and/or solutions.

  • The Customer Service Representative may perform other duties as assigned.

  • May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.


  • Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

  • Maintain accurate customer and territory records, facility records, and document all customer interaction.

  • Generation of reports

  • Monitor scheduled shipment dates to ensure timely delivery.

  • Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. 

  • Gain understanding of and adhere to Accounts Receivables policies and practices.

  • Verify price and terms in accordance with standard procedures and customer profitability profiles.

  • Multitask and work within multiple computer systems and communication platforms simultaneously. 

  • Maintain a current knowledge of company products, policies and procedures

Required Qualifications

  • High School Degree or equivalent

  • Proven customer service and organizational skills

  • Observable accuracy and strong attention to detail

  • Demonstrated effective verbal, written, and interpersonal communication skills 

  • General computer proficiency including knowledge of MS Office

  • 1 year of experience in the equine industry.

Preferred Qualifications

  • Associate’s Degree in a veterinary related field, or equivalent combination of education and experience.

  • Proficiency in SAP or related ERP

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.43 - $19.09


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