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Customer Service Representative

Job Location Phoenix, Arizona Job ID 2018-7269 Apply

Overview


Why join Patterson?
Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business.

Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.

Who are we looking for?

Patterson Veterinary is looking for candidates with previous equine or veterinary experience with a desire to provide a high standard of customer service, who thrive in a fun, friendly and fast paced team environment.

What can I expect as a Customer Service Representative?

You will be responsible for providing the highest standard of service/support for our customers and Territory Managers in the area of Veterinary Pharmaceuticals. You and the team will be responsible for developing and maintaining a quality reputation in the marketplace, building public relations and increasing sales through excellent service/support.


Responsibilities


Responsibilities Include:

  • Responding to inquiries from customers and sales personnel.
  • Determining the professional needs of customers when receiving or placing calls.
  • Upgrades telephone orders.
  • Introducing and promoting new products during calls.
  • Researching and resolving customer problems relating to the merchandise department.
  • Participating in and supporting campaigns and promotions sponsored by the Marketing Department, Region and/or Branch.
  • Expediting credits on returned merchandise.
  • Remaining knowledgeable of industry trends.
  • Developing and maintaining relationships with customers, branch employees, and manufacturer representatives.
  • Representing the Company in a professional and courteous manner.


Qualifications


What background and experience is needed?

The ideal candidate will possess a two or four-year college degree or has licensure as a veterinary technician.  Previous customer service experience is required. General computer proficiency is required. Knowledge of the Veterinary or Pharmaceutical industry is preferred.

Previous equine experience is STRONGLY preferred.

Candidates with exceptional customer service, organizational, and communication skills are desired.


An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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The Patterson Companies Difference

Considering applying to Patterson? Watch this video first!

Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.

RECRUITMENT FRAUD ALERT

It has been brought to our attention that there has been fraudulent activity by scammers attempting to represent themselves as Patterson employees or recruiters. These individuals are attempting to reach potential job seekers through online chat interviews and sending false offer letters, representing Patterson without our consent. If you’re concerned that you’ve been contacted by an unauthorized Patterson recruiter or employee, please notify privacy@pattersoncompanies.com. You may also report suspicious fraudulent activity to your local law enforcement agency or the FBI. Thank you.

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