Service Technician

We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team in the Pittsburgh branch.  This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.  As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson!  Join a company that is Passionate, Focused, Always Advancing, and People-First.

Responsibilities:

Install and/or Repair Dental Equipment:  The core responsibility for a Service Technician is to observe, listen, learn and apply training.   Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.

• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

• Follow checklists, ensuring all critical parts are examined.

• Demonstrate knowledge on the installation procedures and jobsite protocol.

• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

• Perform other duties as assigned

Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

Job Qualifications

• High school diploma or equivalent

• Mechanical aptitude required

• Valid driver’s license along with good driving record

• Lift 25 pounds

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required

• Excellent organization and problem-solving skills

• Knowledge of Microsoft Outlook, Excel and Teams is helpful
  

Travel and On-call

• 100% travel to customer sites in a local geographic area

• Occasionally out of town for overnight and/or after-hours