Service TechnicianJob Location Rapid City, South Dakota Job ID R103959
As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:
- Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
- Work independently
- Expand your technical knowledge while building rewarding, long-lasting customer relationships
We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!
- Hours:Full Time
- Experience: Mid-level
- Travel: Occasional to Regular
- Glassdoor Reviews and Company Rating
What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.
- Mechanically minded
- Technical aptitude
- Solution oriented
Health and Well-being
Retirement and Savings Program
Employee Discount Programs
Working at Patterson
“It is wonderful working with a team that is professional and customer experience oriented. Also, good management that truly cares about developing each employee to their best and beyond.” – Tom S., Dental Service Technician
“Being a Navy veteran, I find a very similar sense of comradery amongst other service technicians at Patterson. Everyone is eager to help, at any time.” – Mark L., Dental Service Technician
“Working for Patterson Veterinary has given me more passion to help people and animals.” – Juan G., Veterinary Service Technician
“My job at Animal Health International gives me the opportunity to work independently with the guide of competent and helpful supervisors.” – Clinton C., Animal Health International Service Technician
As an entry-level position, provides support during the installation on a variety of dental equipment including computer-related items. Learns manufacturer guidelines relative to the repair and installation of devices. Provides support to the installation team onsite. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses, and the Patterson Technology Center.
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary
Vehicle Maintenance: Ensures proper vehicle maintenance guidelines and safe driving habits as issued by company and associated vendors
Install and/or Repair Dental Equipment: Performs standard system installations and tests the functionality of all components. Acquires knowledge on the installation procedures and jobsite protocol from team members. Follows specific manufacturer guidelines and company, OSHA and other applicable laws and regulations related to asepsis. Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet and equipment-related items)
Customer Relations: Works closely with team members in keeping the customer and inside team up to date on project timeline(s)
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
Mechanical Aptitude: Has the desire to repair, assemble and disconnect mechanical equipment
Customer Service: Supports customer needs through responding in a timely, professional manner. Treats customers in a fair and considerate manner. Builds and maintains customer relationships through follow-up and courteous, approachable interactions
Communication: Understands and convey written and oral information and ideas to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience
Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult people and situations and delivers negative information in a way that preserves relationships
Problem Solving Skills: Goes beyond training to find answers. Anticipates problems and customer needs
Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities
High school diploma or equivalent
Must maintain valid driver’s license and good driving record
Ability to travel in vehicle for several hours in a day
Excellent organization and problem-solving skills
Motivated team player
Strong customer service skills
Experience with peripherals such as printers, backups, scanners and modems
100% of shift Standing
100% of shift Walking
100% of shift Driving
100% of shift Lifting and carrying 1-10 pounds
100% of shift Lifting and carrying 11-25 pounds
40% of shift Lifting and carrying 26-50 pounds
60% of shift Lifting and carrying over 50 pounds
<5% of shift Climbing steps and/or ladders
40% of shift Bending and stooping
50% of shift Kneeling
25% of shift Reaching at shoulder level
25% of shift Reaching at waist level
50% of shift Crouching
50% of shift Crawling
This position requires traveling to customer locations and providing services and support to customers.
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Patterson isn’t just a place to work, it’s a partner that cares about your success.
We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.
Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.