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Operations Manager

Primary Location Richmond, Virginia Job ID R103920 Apply

Job Summary

Partners with General Manager to develop strategy and achieve Branch objectives.  Directs and supervises all Branch operational functions including but not limited to Service Department, Equipment Department, Customer Service, Accounting, and Inventory.  Implement organizational best practices within branch. 

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

  • Manage Accounting & Financial Activities: Manage branch profit and loss performance against goals; partner with Branch Manager to develop budgets and allocate financial resources to achieve business goals; manage accounts payable and accounts receivable, make decisions and recommendations on delinquent accounts.

  • Customer Service: Responsible for partnering with Branch Manager to create a customer service culture with in the branch. Resolve customer problems or concerns; manage Customer Service personnel; manage Service Department; assess customer satisfaction with Patterson.

  • Inventory Management: Manage merchandise, parts, and equipment inventory processes and inventory turns; responsible for resolution of inventory variances; play active role in excess inventory liquidation. Partnering with Operations Manager to create a customer service culture within the branch.

  • Performance Management:  Create a culture of teamwork that promotes mutual trust and respect among all branch personnel.  Establish a culture that promotes high levels of commitment and productivity; employ strategies to motivate employees and maintain morale.  Review and evaluate the work of direct reports to assess job performance; coach and mentor employees to improve their performance; create performance improvement plans when necessary.

  • Staffing: Participate in the selection process; make hiring and promotion decisions or recommendations; determine personnel needs to ensure coverage on all jobs and that branch obligations are met.

People Management:

  • Manages direct reports including the hiring, development, performance management, goal setting, and other managerial duties.

  • Ensures direct reports are aware of and follow established business policies, practices, and Company’s Code of Conduct to create a supportive and productive working environment.


Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

  • Administrative: Implement policies, procedures, guidelines, and standards; identify process improvements to increase efficiency or reduce costs; manage process to audit files and records for compliance; plan and organize meetings or seminars; schedule or authorize training for employees; approve time cards, overtime and time off requests.

Job Qualifications

Required Qualifications

  • Bachelor’s degree or equivalent work experience.

  • General computer proficiency including knowledge of MS Office.

  • Must maintain a valid driver’s license and good driving record.

Preferred Qualifications

  • Degree in general business.

  • Previous management experience.

  • Experience in finance, inventory management, accounting or human resources.

  • Dental industry knowledge.

Working Conditions

Physical Demands

  • This position requires: moderate physical activity

  • Sitting or standing: Position requires both sitting which includes driving and standing

  • Operating a computer or other office devices for the majority of the workday

  • Must be able to communicate with others in person, over the phone, and in writing. 

  • Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

  • Must be able to read and interpret various electronic and written documents.

Environmental Factors

  • This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

  • This position requires traveling to customer locations and providing services and support to customers.

Travel and On-Call

This position requires co-travel and overnight stay.


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Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

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