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Service Technician

Job Location Richmond, Virginia Job ID 2020-11223 Apply

Overview


Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.


Responsibilities


Essential Functions (Major Duties)

Install, Maintain and/or Repair Veterinary Equipment

·       Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.

·       Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.

·       Trains to perform standard system installations and tests the functionality of all components.

·       Trains customers on the use and basic maintenance of equipment at the customers site.

·       Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.

·       Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).

·       Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.

·       Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management

·       Determines parts, supplies or tools needed to complete service requests.

·       Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

·       Manages vehicle inventory and restocks as necessary.

·       Physical inventory audits on a bi-annual basis.

Asset Management

  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
  • Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

Performs all other duties as assigned.

Critical Competencies

Ethics & Integrity: Acts consistently and makes decisions in the organization’s best interest.

Customer Focus: Makes customers and their needs the primary focus of one’s actions.

Drive for Results: Demonstrates drive, determination, and ownership to achieve both results and success.

Technical Expertise: Demonstrates and maintains technical and professional skill or knowledge in position-related areas.

Problem Solving: Uses logic and analytical methods to identify solutions resulting in effective problem resolution.

Self-Management: Manages time and resources and balances competing demands to ensure work is completed.

Collaboration: Works effectively with others to achieve a common goal.

Working Conditions

Physical Demand:

Lifting or carrying

Frequent to continuous heavy physical activity

Up to 100 pounds

Sitting or standing

Light physical activity

Use of hands

Occasional or frequent moderate physical activity

Climbing

Light physical activity




Environment Factors:

  • Operating a computer or other office device (Laptop 1 hour per day)
  • Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
  • Reading or sight -- "requires frequent review of vendor contracts"
  • Hazardous chemicals
  • Biohazard materials or waste
  • High voltage
  • Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)

Travel:

This position requires overnight travel.



Qualifications


Minimum Qualifications

  • High school diploma or equivalent.
  • 0-5 years prior experience in a Veterinary/Medical/Dental environment.
  • PC skills in Windows based programs
  • Valid driver’s license and clean driving record required
  • Strong customer service skills
  • Motivated team player

An Equal Opportunity Employer
Patterson Companies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, disability or protected veteran status.

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Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.