Fulfillment Center Manager

Overview

Distribution center manager for Patterson Logistics Services.  

• Manages daily activities of a fulfillment center/distribution center. Monitors inventory integrity, minimize loss and manage expenses to maximize revenue. Ensures that goods are dispatched on time to the appropriate destinations to our customer’s satisfaction.
• May be responsible for evaluating freight services, negotiating contracts, and managing relationships with chosen vendors.
• Responsible for managing 3-8 direct reports and 50 -200 indirect reports.
• Reports to Region Manager and provides regular updates on FC progress and issues encountered.
• Responsible for all regulatory compliance of the facility.
• Full P&L and budgeting responsibility for the location

Responsibilities

• Customer experience:The role of a Fulfillment Center Manager is to ensure the right products are delivered to the right places on time. Establish strong relationships with regional sales team serviced by the Fulfillment Center. Work to resolve customer issues effectively and efficiently as they arise. 
• Leadership: the ability to lead or guide individuals and teams to meet company strategy and goals. Acts as Human Resource liaison for Fulfillment Center employees.
• Employee Development: Work with FC Leadership Team to provide various training programs to enhance employee skills to acquire new knowledge and skills. Must identify high potential candidates that will build the bench strength of the Fulfillment Center and develop these individuals.  
• Distribution Activities
  • Plan, direct, and control activities of the distribution department from receiving, put away, picking and shipping
  • Insure all orders received before order cut-off are processed and shipped according to customer requested.
  • Analyze the daily receiving and put away status on hand
  • Review and analyze productivity reports and dashboards identifying and implementing opportunities for improvement.
  • Manage and monitor all activities of Inventory control and maintenance. 
  • Performs other duties as assigned

Critical Compentencies:

Prerequisite:  Attributes of ethical behaviors, high personal standards, and sound work ethic all employers should expect of employees.

Action Oriented: Initiating action with a drive to achieve and to be successful in whatever they attempt. High energy with a desire to stay busy and engaged.

Collaboration: Understanding the importance of relationships to enabling effective teamwork. Modifying personal style, focusing on the needs of others, and listening effectively to ensure effective outcomes for group endeavors.

Communications:  Interacting with others through verbal and non-verbal means to present information in an engaging and understandable manner.  The use of listening and other attending behaviors to gain a shared understanding of the topic at hand.

Flexibility: Adapting to changing demands and circumstances without difficulty. Maintaining composure and effectiveness under demanding circumstances.

Interpersonal Effectiveness: Interacting well with others to achieve goals with minimal conflict and confrontation.

Self-Managed: Using personal management skills to effectively complete tasks necessary to the success of the organization in an orderly manner. Organizing details and bringing order to complex and competing demands.

Customer Engagement: Engaging external customers and internal resources to achieve mutually beneficial outcomes in a way that provides an optimal experience for the customer.

Results Focused:  This leader collaborates with their team on setting standards on how the group will be measured and then effectively communicates to all employees how  those standard will be assessed.  They motivate their team to work together to achieve group goals.  They find and retain the best talent available

Decision Making: Making high quality decisions in a timely manner, usually with less data and analysis than might be desired.

Business Acumen:  Knowledge of general business practices as well as knowledge of the organization’s functioning. An understanding of organizational culture and the ability to function effectively within its social structure.

Working Conditions:

This position requires:

• Occasional physical activity
• Standing/walking 6-8 hours daily
• Work 6-8 hours per day in a temperature controlled warehouse.

Travel and On-Call:

• This position requires up to quarterly travel for manager meetings and training

FC Manager is part of on-call rotation for security concerns, response to temp monitoring, employee related issues/concerns, and all other reasons that would require emergency attention from the manager. 

Qualifications

Minimum Qualifications:

• High school diploma or equivalent
• Five or more years’ experience in distribution and management

Preferred Qualifications:

• Bachelor degree in management or related field preferred
• 10 plus years working in a logistics operation(s)
• NGS EWM experience – 2 years

Knowledge and skills

Expert knowledge of all information systems used in the course of daily business (FC computerized order and inventory system, PC applications for word processing, spreadsheets, and databases).

We provide competitive benefits, unique incentive programs and rewards for all eligible employees.

Please click herefor an overview of benefits offered.

An Equal Opportunity Employer

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.