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Field Service Technician

Job Location San Jose, California Job ID 2019-9164
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Overview

As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:

  • Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
  • Work independently
  • Expand your technical knowledge while building rewarding, long-lasting customer relationships

We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!

Success Profile

What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.

  • Customer-focused
  • Mechanically minded
  • Personable
  • Reliable
  • Technical aptitude
  • Solution oriented

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Rewards

  • Health and Well-being

  • Retirement and Savings Program

  • Work/Life/Balance

  • Professional Development

  • Employee Discount Programs

  • Vehicle Program

Responsibilities

Overview


Who are we looking for as a Field Service Technician?

Patterson Dental is looking for experienced field service technicians the field of bio-medical (dental) device and equipment repair.

What can you expect as a Field Service Technician?

As a Field Service Technician, you provide installation and repair on a variety of dental equipment and products in the dental office environment.  The Service Technician II follows manufacturer guidelines relative to the repair of devices. You will also assist in the training of other technical staff.

Why join Patterson?
Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business.

Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.


Responsibilities


  • Determining parts, supplies or tools needed to complete service requests. Uses company-provided tools and test devices used to adjust, calibrate and repair equipment.
  • Managing vehicle inventory and restocking from branch inventory as necessary.
  • Ensuring both proper vehicle maintenance guidelines and safe driving habits are followed.
  • Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis.
  • Providing technical support for the repair of equipment after initial installation and ensuring that service commitments are met within standard response time.
  • Assisting in the training and mentoring of new members of the Service Technician team.  
  • Training dental office staff on proper operation of installed systems.
  • Other duties as related to the Field Service Technician position.


Qualifications


What background and experience is needed as a Field Service Technician?

  • The ideal candidate will possess a minimum of a High School Diploma or equivalent, as well as 2-4 years of prior experience as a dental service technician. A valid driver’s license and clean driving record is required.
  • An Associate’s degree in a computer-related field or technical training in the bio-medical or electronics field is preferred.
  • General computer proficiency, including knowledge of Windows-based programs.
  • Familiarity with networking, and experience with peripherals such as printers, backups, scanners, modems, and Category 5 cabling is preferred.
  • General mechanical aptitude with prior experience in any of the of: computer repair, carpentry, plumbing, heating, electricity, and/or electronics.
  • Microsoft Certified Systems Engineer certification is preferred.
  • Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills.

What physical capabilities are required?

You must be able to lift up to 100 pounds.


An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Benefits

The Patterson Companies Difference

Considering applying to Patterson? Watch this video first!

Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.

RECRUITMENT FRAUD ALERT

It has been brought to our attention that there has been fraudulent activity by scammers attempting to represent themselves as Patterson employees or recruiters. These individuals are attempting to reach potential job seekers through online chat interviews and sending false offer letters, representing Patterson without our consent. If you’re concerned that you’ve been contacted by an unauthorized Patterson recruiter or employee, please notify privacy@pattersoncompanies.com. You may also report suspicious fraudulent activity to your local law enforcement agency or the FBI. Thank you.

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