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Service Technician

Job Location Santa Rosa, California Additional Location(s) Novato, California; Petaluma, California Job ID R105342
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Overview

As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:

  • Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
  • Work independently
  • Expand your technical knowledge while building rewarding, long-lasting customer relationships

We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!

Success Profile

What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.

  • Customer-focused
  • Mechanically minded
  • Personable
  • Reliable
  • Technical aptitude
  • Solution oriented

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Rewards

  • Health and Well-being

  • Retirement and Savings Program

  • Work/Life/Balance

  • Professional Development

  • Employee Discount Programs

  • Vehicle Program

Responsibilities

Job Summary

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team.  This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.  As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson!  Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

Install and/or Repair Dental Equipment:

  • Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

  • Follow checklists, ensuring all critical parts are examined.

  • Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

  • Perform other duties as assigned

Customer Service:

  • Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.

Required Qualifications

  • High school diploma or equivalent

  • Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar

  • Ability to thrive in a fast-paced environment

  • Requires basic computer skills and ability to use smart phone/tablet technologies

  • Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed

  • Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle

Preferred Qualifications

  • Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired

  • Excellent organization and problem-solving skills

  • Strong work ethic

  • Knowledge of Microsoft Outlook, Excel and Teams is helpful  

  • Strong verbal and written communication skills

  • Demonstrated sense of urgency while following Patterson’s business conduct and code of ethics and responsibilities

  • Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

Physical Demands

  • Must be able to remain in a stationary or driving position up to 100% per day.

  • Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

  • Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

  • Must be able to reach at shoulder level and reach at waist level up to 25% per day.

  • Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

  • Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

  • Must be able to climb steps and/or ladders less than 5% per day.

Travel

  • 100% travel to customer sites in a local geographic area

  • Occasionally out of town for overnight and/or after-hours


The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $23.94 - $30.19

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Benefits

Why join Patterson?

Jump in and see what it’s like to be a part of our team.
Patterson isn’t just a place to work, it’s a partner that cares about your success.


Considering applying to Patterson? Watch this video first!

Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.

RECRUITMENT FRAUD ALERT

It has been brought to our attention that there has been fraudulent activity by scammers attempting to represent themselves as Patterson employees or recruiters. These individuals are attempting to reach potential job seekers through online chat interviews and sending false offer letters, representing Patterson without our consent. If you’re concerned that you’ve been contacted by an unauthorized Patterson recruiter or employee, please notify privacy@pattersoncompanies.com. You may also report suspicious fraudulent activity to your local law enforcement agency or the FBI. Thank you.

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