Dispatch Service Coordinator

Are you interested in applying your attention to detail, customer service experience, and problem-solving skills to become part of a lively operation that is an integral part of the dental industry? Reporting to the Operations Manager, our Dallas/Fort Worth Patterson Dental Branch is looking for a Dispatch Service Coordinator to join the Patterson team!

As a Dispatch Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and working with our dentists and our service team.

As a Service Coordinator, you will:

• Triage calls and inquiries from customers.
• Assign and schedule service requests from clients or company personnel.
• Manage resources efficiently and effectively for all scheduled service.
• Monitor service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconcile various CRM reports on a monthly basis.
• Work closely with the Branch Procurement Specialist with resource and project planning.
• Perform other service coordinator duties as assigned.

Job Qualifications:

• Associates degree or higher preferred; or 2-5 years equivalent industry experience.
• Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
• Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.
• 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.

No nights and no weekends required: If this sounds like an opportunity for you, please apply today!