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Dispatch Service Coordinator

Primary Location Southlake, Texas Job ID R105194 Apply

Are you interested in applying your attention to detail, customer service experience, and problem-solving skills to become part of a lively operation that is an integral part of the dental industry? Reporting to the Operations Manager, our Dallas/Fort Worth Patterson Dental Branch is looking for a Dispatch Service Coordinator to join the Patterson team!

As a Dispatch Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and working with our dentists and our service team.

As a Service Coordinator, you will:

  • Triage calls and inquiries from customers.
  • Assign and schedule service requests from clients or company personnel.
  • Manage resources efficiently and effectively for all scheduled service.
  • Monitor service orders assigned to technicians.
  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
  • Reconcile various CRM reports on a monthly basis.
  • Work closely with the Branch Procurement Specialist with resource and project planning.
  • Perform other service coordinator duties as assigned.

Job Qualifications:

  • Associates degree or higher preferred; or 2-5 years equivalent industry experience.
  • Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
  • Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.
  • 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.

No nights and no weekends required: If this sounds like an opportunity for you, please apply today!


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  • Technical Services Group, Southlake, Texas, United StatesRemove

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Getting Hired

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At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

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