Service Technician III - DentalJob Location Springfield, Massachusetts Job ID 2019-9473 Apply
Who are we looking for as a Service Technician?
Patterson Dental is looking for experienced technicians the field of bio-medical (dental) device and equipment repair.
Service Technician III Overview:
As a Service Technician III, you provide senior-level installation and repair on a variety of dental equipment and products in the dental office environment. You will serve as a contact for assistance with the training and ongoing technical support for other technicians, sales staff and administrative staff.
Why join Patterson?
Patterson Companies is an industry-leading specialty distributor serving the dental and animal health supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business.
Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.
- Determining parts, supplies or tools needed to complete service requests. Uses company-provided tools and test devices used to adjust, calibrate and repair equipment.
- Managing vehicle inventory and restocking from branch inventory as necessary.
- Ensuring both proper vehicle maintenance guidelines and safe driving habits are followed.
- Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis.
- Providing technical support for the repair of equipment after initial installation and ensuring that service commitments are met within standard response time.
- Assisting in the training and mentoring of new members of the Service Technician team.
- Being the liaison between the equipment department and service department on installations.
- Training dental office staff on proper operation of installed systems.
- Other duties as related to the Service Technician position.
What background and experience is needed as a Service Technician?
- The ideal candidate will possess a minimum of a High School Diploma or equivalent, as well as have a minimum of 4 years of prior experience as a dental service technician.
- A valid driver’s license and clean driving record is required.
- An Associate’s degree in a computer-related field or technical training in the bio-medical or electronics field is preferred.
- General computer proficiency, including knowledge of Windows-based programs, familiarity with networking, and experience with peripherals such as printers, backups, scanners, modems, and Category 5 cabling is preferred.
- General mechanical aptitude with prior experience in the areas of computer repair, carpentry, plumbing, heating, automotive, electricity, and/or electronics is strongly desired.
- Microsoft Certified Systems Engineer or MCP certification is preferred.
- Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are required.
What physical capabilities are required?
You must be able to lift up to 100 pounds.
An Equal Opportunity Employer
Patterson Companies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, disability or protected veteran status.
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Training and Development
Diversity and Inclusion
The Patterson Companies Difference
We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.
Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.