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Customer Service Representative I

Job Location Sunnyside, Washington Job ID 2017-5521 Apply

Overview

Assist customers and sales representatives in order entry requirements with professionalism, skill, and expediency.

Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Transact all business in accordance to Animal Health International Inc.’s business code of ethics and conduct.
  • Accurately process customer transactions such as orders, returns, quotes, etc.
  • Maintain a current knowledge of company products, policies and procedures
  • Handle incoming class, order entry, field customer service problems, etc.
  • Promote teamwork and a positive attitude
  • Responsible for communicating any pertinent information received from customers to the OSR
  • Maintain a good, workable file of reference material
  • Setup and maintain customer files

Other Duties/Responsibilities:

  • As Assigned

Qualifications

Knowledge, Skill and Ability:

  • Good verbal and written communication skills
  • Good interpersonal skills
  • Good planner with strong organization skills
  • Able to exhibit enthusiasm and positivity
  • Able to develop and maintain an attitude of cooperation with others
  • Good keyboard and 10-key skills
  • Computer skills, including MS Office
  • Able to be professional at all times

Education or Formal Training:

  • High School Diploma required

Experience:

  • Clerical experience preferred
  • Computer experience preferred
  • Previous phone experience preferred

Environment:

Material and Equipment Directly Used:

  • General Office Equipment
  • Computer, including MS Office and other software

Working Environment/Physical Activities:

  • Stationary position 75% of the time
  • Operate a keyboard and 10-key frequently
  • Move up to 30 lbs.
  • Travel less than 10% and only as required

Positions Reporting to This Position:

  • None
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