Service Technician

Job Summary

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team.  This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.  As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson!  Join a company that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

Install and/or Repair Dental Equipment:

• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

• Follow checklists, ensuring all critical parts are examined.

• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

• Perform other duties as assigned

Customer Service:

• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.

Required Qualifications

• High school diploma or equivalent

• Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar

• Ability to thrive in a fast-paced environment

• Requires basic computer skills and ability to use smart phone/tablet technologies

• Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed

• Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired

• Excellent organization and problem-solving skills

• Strong work ethic

• Knowledge of Microsoft Outlook, Excel and Teams is helpful  

• Strong verbal and written communication skills

• Demonstrated sense of urgency while following Patterson’s business conduct and code of ethics and responsibilities

• Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.

• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

• Must be able to reach at shoulder level and reach at waist level up to 25% per day.

• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

• Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call

• 100% travel to customer sites in a local geographic area

• Occasionally out of town for overnight and/or after-hours