Service Technician IJob Location Twin Falls, Idaho Additional Location(s) Burley, Idaho Job ID R103084
As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:
- Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
- Work independently
- Expand your technical knowledge while building rewarding, long-lasting customer relationships
We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!
- Hours:Full Time
- Experience: Mid-level
- Travel: Occasional to Regular
- Glassdoor Reviews and Company Rating
What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.
- Mechanically minded
- Technical aptitude
- Solution oriented
Health and Well-being
Retirement and Savings Program
Employee Discount Programs
Working at Patterson
“It is wonderful working with a team that is professional and customer experience oriented. Also, good management that truly cares about developing each employee to their best and beyond.” – Tom S., Dental Service Technician
“Being a Navy veteran, I find a very similar sense of comradery amongst other service technicians at Patterson. Everyone is eager to help, at any time.” – Mark L., Dental Service Technician
“Working for Patterson Veterinary has given me more passion to help people and animals.” – Juan G., Veterinary Service Technician
“My job at Animal Health International gives me the opportunity to work independently with the guide of competent and helpful supervisors.” – Clinton C., Animal Health International Service Technician
The Field Service Technician works independently and with a teamto provide; repair, maintenance service and technical training to users of ingredient dispensing and control systems. These systems are used at feed yards, feed mills, and dairies, to assure uninterrupted and continuous feed processing operations. The Field Service Technician also works in cooperation with operations management and all of the Operational Business Teams to direct the movement of products from the manufacturer to the customer in the most cost effective and efficient manner.
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Service, troubleshoot, and repair all types of equipment and systems in operation at customer locations.
Monitor systems at assigned customer locations for proper operation and adjust or repair as needed.
Monitor inventory of products used at assigned customer locations to assure that inventory is always adequate for continuous operation.
Deliver products from warehouse to customer location as needed.
Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
Travel to customer locations in company vehicle; maintain vehicle and personal driving record to meet company requirements.
Complete all records and documentation as required.
Work overtime as required and without notice if necessary.
Perform other duties as assigned to the Field Service Technician
At least one year of work in equipment service or operation of agricultural equipment required.
High school diploma is required.
Technical school degree or college degree is preferred.
Installation or operational experience of feed manufacturing, handling, and distribution is preferred.
Strong verbal and written communication skills. Ability to speak limited Spanish is desired.
Strong interpersonal and customer service skills.
Ability to prioritize.
Strong math, analytical, and troubleshooting skills.
Be self-motivated and organized.
Have an aptitude for and a working knowledge of Windows based PC’s.
Have an aptitude for and a working knowledge of mechanical, electrical, and electronic devices and their use.
Have a valid driver license and be able to pass a criminal background check, drug test, and motor vehicle record check.
Knowledge of cattle feeding, feeding systems, feed ingredients, and feed formulation is desired
Outdoor service work 40-60% of the time.
Lift and carry up to 60 lbs.
Occasional ladder climbing and work on elevated equipment.
Travel and On-call
Local travel 75-100% of the time.
Limited overnight travel.
Overnight travel up to 1 week / month for first year
Provide technical assistance and support as needed to customers during non-working hours (mornings and evenings) and when “on-call” (weekends).
Training and Development
Diversity and Inclusion
Why join Patterson?
Jump in and see what it’s like to be a part of our team.
Patterson isn’t just a place to work, it’s a partner that cares about your success.
We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.
Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.