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Field Installer Lead

Primary LocationVancouver, Canada Job ID R109904 Apply

Job Summary

Patterson Dental is seeking a highly motivated and energetic individual to join its technical team at our Vancouver branch. As a Field Installer Site Lead, you will act as the on-site lead for installation projects and will be responsible for providing trained, intermediate-level on-site installation, repair, and maintenance support across a range of dental equipment and products.

Essential Functions

  • Lead installation activities on site and serve as the main point of contact for the install team.
  • Communicate regularly with the Install Project Manager regarding progress, risks, concerns, and any changes to scope, timeline, or site conditions.
  • Relay directions from the Install Project Manager to installers, clarify priorities, and provide on-site leadership when the Project Manager is not present.
  • Monitor site conditions related to safety, access, and workflow, and coordinate with contractors and other trades to maintain project flow.
  • Address doctor or clinic concerns in real time and escalate issues when necessary.
  • Verify that equipment arriving on site matches the approved equipment list and flag any missing, incorrect, or damaged items immediately.
  • Manage on-site inventory and organization of the install truck, ensuring tools, parts, and consumables are accounted for and restocked as needed.
  • Load, deliver, install, spec, and train customers on the use and basic maintenance of equipment sold.
  • Use, maintain, and secure test devices and tools used to adjust, calibrate, and repair equipment.
  • Complete all required paperwork, including time sheets, service orders, BRH forms, inventory, and expense or purchase card reports.
  • Return defective modules, assemblies, or parts to the local office and properly label items.
  • Perform other duties as assigned related to installation projects.

Job Qualifications

  • Electronics diploma required.
  • Valid driver's license and in order required.
  • Excellent organizational and problem solving skills.
  • Motivated team player.
  • Strong customer service skills.
  • 2 to 3 years of experience in repair field in a dental/medical environment.
  • Carpentry/plumbing/heating/electricity/electronics related experience required.
  • Excellent communication skills, both written and verbal in English.
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Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.