Service Technician I

Job Summary

We are seeking a highly motivated and energetic individual to join our technical team. The Service Technician - Maintenance will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

Essential Functions

• Determines the parts, supplies or tools required to complete service requests.
• Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
• Repairs equipment to manufacturer specs.
• Ensures the service commitments are met within standard response time.
• Work with Sales Representatives to present Maintenance Agreements to customers.
• Follow repair and manufacturer schedules for customers on Service Agreements.
• Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
• Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
• Trains customers on the use and basic maintenance of all equipment sold.
• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Manages inventory and restocks when necessary.
• Performs other duties as assigned.

Job Qualifications

• Electronics diploma or any other relevant experience.
• Background in contracting, plumbing, mechanics or electrical is preferred.
• Valid driver's license and in order required.
• Strong customer service skills and a positive attitude.
• Strong organizational skills, sound judgment and excellent decision-making abilities.
• Knowledge of the dental industry is an asset.
• Excellent oral and written communication skills in English.