Service Technician

We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a motivated individual with a service and leadership aptitude to join our Philly Team, servicing the Wilmington, DE area.  This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First.

Responsibilities:

• Install and/or Repair Dental Equipment:  The core responsibility for a Service Technician is to observe, listen, learn and apply training.   Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.

• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

• Follow checklists, ensuring all critical parts are examined.

• Demonstrate knowledge on the installation procedures and jobsite protocol.

• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

• Perform other duties as assigned

• Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions. 

• Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience. 

Additional Responsibilities:

• Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

• Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department.  Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.  Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

Job Qualifications

• High school diploma or equivalent

• Mechanical aptitude required

• Requires basic computer skills and/or ability to use smart phone/tablet

• Valid driver’s license along with good driving record

• Must be able to lift boxes and dental supplies up to 1-25 pounds