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Field Support Technician

Job Location Yuma, Arizona Job ID 2018-8174
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Overview

As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:

  • Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
  • Work independently
  • Expand your technical knowledge while building rewarding, long-lasting customer relationships

We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!

Success Profile

What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.

  • Customer-focused
  • Mechanically minded
  • Personable
  • Reliable
  • Technical aptitude
  • Solution oriented

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Rewards

  • Health and Well-being

  • Retirement and Savings Program

  • Work/Life/Balance

  • Professional Development

  • Employee Discount Programs

  • Vehicle Program

Responsibilities

Overview


Turnkey Computer Systems LLC, a Patterson Company, is the premier provider of accounting and management solutions to the feedyard industry. We bring Information and Management together.

We are currently seeking a Field Service Technician with the following attributes: willing to work independently and/or in a group environment to provide technical support and training to customers on proprietary software products, hardware, and business solutions.


Responsibilities


Essential Duties and Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

  • Transact all business in accordance to Animal Health International Inc.’s business code of ethics and conduct.
  • Provide technical support, maintenance and repair for Animal Health International Inc. software, Feed Yard Management (FYM)
  • Prepare list of necessary equipment for each installation
  • Responsible for software installation projects
  • Train customers in the use of software
  • Provide technical assistance as needed
  • Available for consultation and support which includes nights and weekends on-call

Other Duties/Responsibilities:

  • As Assigned


Qualifications


Knowledge, Skill and Ability:

Strong verbal and written communication skills

  • Strong interpersonal skills
  • Ability to prioritize
  • Good analytical skills
  • Creative
  • Self-Motivated
  • Strong customer service skills
  • Quick learner
  • Energetic and Passionate
  • Computer skills, including MS Office
  • Ability to design, install, and configure simple networks

Education or Formal Training:

  • High School Diploma is required

Experience:

  • Two years of related experience is a plus
  • Troubleshooting Windows operating system
  • Cisco wireless experience preferred

Environment:

Material and Equipment Directly Used:

  • Computer, including MS Office and other software systems
  • General office equipment

Working Environment/Physical Activities:

  • Stationary position 75% of the time
  • Move up to 60 lbs.
  • Travel 90-100% of the time

Positions Reporting to This Position:

  • None

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Benefits

The Patterson Companies Difference

Considering applying to Patterson? Watch this video first!

Getting Hired

We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.

RECRUITMENT FRAUD ALERT

It has been brought to our attention that there has been fraudulent activity by scammers attempting to represent themselves as Patterson employees or recruiters. These individuals are attempting to reach potential job seekers through online chat interviews and sending false offer letters, representing Patterson without our consent. If you’re concerned that you’ve been contacted by an unauthorized Patterson recruiter or employee, please notify privacy@pattersoncompanies.com. You may also report suspicious fraudulent activity to your local law enforcement agency or the FBI. Thank you.

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