Digital Technology Advisor

Job Summary
The Digital Technology Advisor is primarily responsible for performing instructor lead training on CAD/CAM products at dental offices and the local Patterson branch. This position is also responsible for observing and evaluating current customer clinical practices, analyzing the clinical team's capabilities, and consulting with customer on integration of CAD/CAM into current clinical practices.

Essential Functions

• Prepare and deliver instructor-led training sessions at customer site and branch on CAD/CAM software and products to include, but not limited to: Dentsply Sirona CEREC, 3Shape Trios, Planmeca PlanCAD, 3D printing, Sirona 3D implant planning, CEREC Guide 2, etc.
• Coordinate, participate in, and support meetings and activities (technology events and marketing activities), as requested by leadership
• Prepare, implement and revise the CAD/CAM integration process for new and existing customers; make recommendations to streamline processes for efficiency
• Assist the customer with designing a CAD/CAM software product solution and clinical flow that aligns with customer needs
• Act as an ongoing advisor to CAD/CAM customers regarding the technology, software updates and associated products
• Assist with the installation and updating of CAD/CAM software and hardware with assistance from technical support
• Collaborate with Patterson Technology Center (PTC) to resolve CAD/CAM software and product issues as necessary
• Prepare, coordinate and conduct User Group Meetings/CAD/CAM Study Clubs
• Complete administrative and technical duties (i.e.; expense accounts, feedback, reports for pre and post training, etc.) within company or department procedures and policies
• Comply with Company and department policies and standards; performs other duties as assigned

Additional Responsibilities

• Sign in remotely into customers CAD/CAM acquisition units to analyze and resolve issues
• Deliver CEREC Ortho certification as needed
• Establish comprehensive plan to promote retention of CAD/CAM systems, monitor customer satisfaction and build a loyalty base for CAD/CAM and associated products. (i.e. CAD/CAM specific customer surveys, newsletters, personal follow up phone calls and emails)

Minimum Requirements

• Bachelor's Degree in Learning and Development or equivalent education and/or experience
• 5 years of experience with digital dentistry

Preferred Requirements

• Dental assistant or dental hygiene experience
• Experience in the use of and training of technology related dental products and equipment

Skills and Abilities

• Strong working knowledge of CAD/CAM equipment
• Strong verbal and written communication skills, with the ability to work well with people at all levels
• Facilitation and presentation skills for both in person and remote settings
• Self-starter who can work independently
• Demonstrates strong leadership skills, completing tasks in a timely manner with little supervision while guiding individuals toward task accomplishment
• Proficient with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Knowledge of dental industry and general practices

Required Licenses and Certifications

• Drivers License Upon Hire Required

Physical and Cognitive Demands

• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Learn New Tasks or Concepts Frequently
• Make Timely Decisions in the Context of a Workflow Frequently
• Complete Tasks Independently Constantly
• Maintain Focus Constantly
• Remember Processes & Procedures Constantly
• Stationary Position (Seated) Constantly
• Vision Constantly
• Hand/Eye Coordination Occasionally
• Bend Rarely
• Complete Tasks in a Noisy Environment Rarely
• Feeling/Grasping/Handling Rarely
• Move/Traverse Rarely
• Repetitive Motions Rarely

Working Environment

• Hazards Occasionally

Environmental Conditions

• Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.

Travel Requirements

• 50% This position requires moderate travel (50%) in a local area