Service Technician I - Install Tech

Job summary:

The Service Technician – Installation is responsible for providing training, intermediate level on-site repair, installation and maintenance on a variety of dental products.

Major Duties:

• Independently makes assigned customer calls, diagnosing problems to a module or specific component level.

• Determines the equipment, parts, supplies or tools needed to complete the install and service requests.

• Relays any special problems to Service Coordinator following each call.

• Insures that standard response times committed to the Service Coordinator are met.

• Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.

• Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.

• Learns and follows specific manufacturer guidelines for equipment installs and troubleshooting.

• Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).

• Returns defective modules assemblies or parts to the local office and labels items.

• Ensures proper vehicle maintenance and safe driving habits are followed.

• Manages vehicle inventory and restocks as necessary.

• Performs other duties as assigned.

Job qualifications:

• Electronics diploma or any other relevant experience.

• Background in contracting, plumbing, mechanics or electrical is preferred.

• Strong customer service skills and a positive attitude.

• Strong organizational skills, sound judgment and excellent decision-making abilities.

• Knowledge of the dental industry is an asset.

• Knowledge of SAP software is an asset.

• Excellent oral and written communication skills in English.

• Valid driver’s license and in order required.

• Motivated team player.