Sales Support Specialist II

Job Summary

The Sales Support Specialist is customer and operations focused.  This specialist contributes to the development and maintenance of positive customer relationships while providing essential support for effective sales operations.  The professional Sales Support Specialist works to increase company sales and maintain or reduce expenses. The Sales Support Specialist makes significant impact on sales efforts and overall business success.

The Sales Support Specialist II proficiently and effectively handles multiple functions, as directed by leadership, which may include account setups/enrollments, sales quotes and product lists, sales order entry, upsells and processing, credit and return processing, billing and reconciliation, etc. Sales Support Specialist II is responsible for accuracy, efficiency, compliance and overall superior customer sales and service experience and works efficiently with minimal supervision.

Essential Functions

The successful Sales Support Specialist II will:

• Provide sales and service support to internal and external customers by performing a variety of sales support-related tasks and activities

• Support and liaison with branch and territory managers and customer service partners in a manner that helps them gain and keep customers

• Build trust and rapport that leads to opportunity and maintained customer loyalty through knowledgeable, courteous and efficient customer service.

• Assist in promoting products and value-add services to cold and warm target accounts as directed by team lead or manager.

• Liaison with account managers and customer service partners to receive input and feedback and ensure customer satisfaction

• Respond to customer and sales team requests and inquiries promptly, professionally and according to protocol

• Receive, process, and confirm all communications and tasks in a manner that meets or exceeds performance and quality standards

• Introduce and promote products or promotions and use upsell or associative selling techniques according to protocols or as directed by team lead or manager

• Ensure tasks and orders are processed in a manner that meets defined service level agreements and shipping deadlines

• Proficiently move from one task to another according to established priorities or as directed by team lead or manager

• Troubleshoot complaints and escalate concerns or non-standard occurrences to team lead and/or manager according to protocol

• Successfully complete training on systems, processes, policies and procedures and products

• Perform other duties as assigned

Core Competencies

Takes Action: We embrace opportunities and challenges with a sense of urgency and enthusiasm.

Instills Trust: We are genuine, committed, and act with integrity in everything we do.

Drives Results: We set challenging goals, hold ourselves accountable, and measure results.

Effective Decision-Making: We make timely and informed decisions that align with business goals.

Customer-Centric: We put our customers at the center of all that we do.

Builds Partnerships: We foster effective communication, teamwork and inclusion.

Personal Development: We actively engage in learning and professional growth

Continuous Improvement: We pursue innovative solutions and improve our business processes

Job Qualifications

Required Qualifications

• High school diploma or equivalent experience

• Experience with Outlook or similar email platform

• Proficient with computer systems and excellent data entry and typing skills

• Proven customer service, sales support or operations experience

• Excellent teamwork and communication skills

• Adaptable to shifting priorities based on business need

• Experience with high volume office work

• Excellent organization, prioritization and time-management skills

• Self-motivated and adaptable to continuous improvement

• Works efficiently with minimal supervision

Preferred Qualifications

• Animal Health, Veterinary or Pharmaceutical industry experience

• Bachelor’s or associate degree in a related field

• Hands on experience with ERP/SAP systems

• Experience with Microsoft Office applications

• This position requires no travel per week

• For this position being on-call is not required.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $18.85 - $23.08