Technical Support Engineer - Redbook

Location: Denver

Full-time

About Redbook

Redbook is revolutionizing feedyard management with cutting-edge software that streamlines operations, improves decision-making, and drives profitability. Our platform helps feedyards modernize their workflows and connect every part of the operation — from feed trucks to financials. 

We’re growing quickly and looking for a Technical Support Engineer to help us scale our systems, data, and product processes as we expand. 

About the Role

As a Technical Support Engineer, you’ll serve as the bridge between our engineering, sales, and customer success teams. You’ll manage our data migration and setup process for new customers, build and maintain internal and external reporting, and translate customer needs into actionable product improvements. 

This is a hands-on, high-impact role for someone who loves solving operational problems with technology, thrives in ambiguity, and wants to help build the infrastructure of a fast-growing startup from the ground up. 

You’ll work directly with the President of Redbook and the Head of Engineering to align business priorities with technical execution and ensure our customers and teams have the tools they need to succeed. 

What You’ll Do

Customer Support& Data Management

• Manage the customer data transfer and onboarding process end-to-end.

• Build onboarding systems and tools to ensure a seamless experience for new customers

• Handle more technical customer service issues and help diagnose data or logic discrepancies

• Build scalable internal systems and tools for customer health and operational visibility.

• Identify and automate repetitive workflows to improve efficiency and scalability.

​Product Support and Collaboration

• Help build out both customer and internal product documentation

• Translate customer insights, feedback, and support issues into clear product requirements (PRDs).

• Identify and triage bugs serving as the voice of the customer during meetings with our engineering team

• Partner with engineering to scope, prioritize, and test new features and improvements.

• Maintain dashboards and reporting across key business metrics using SQL, Python, Excel, and visualization tools.

Cross-Functional Enablement

• Serve as the operational glue between sales, customer success, and engineering.

• Develop lightweight systems and documentation to support scalable processes as we grow.

• Assist in creating training and communication around new product releases and workflows.

What We Are Looking For

• Experience: 2–4 years in product operations, forward deployed engineering, or technical customer success at a software or startup company.

• Technical Skills: Proficient with SQL and Excel; experience with Python, Datadog, or other coding languages is a plus

• Problem Solver: You think logically, act decisively, and thrive in fast-changing environments.

• Customer-Facing: You’re confident interacting with customers and understanding their operational needs. You prioritize finding both short and long term solutions for customers

• Analytical Mindset: You love using data to understand systems, improve processes, and solve customer issues

• Builder Mentality: You’re scrappy, resourceful, and enjoy building systems from the ground up.

• Strong Communicator: You can translate technical aspects of the product to customers in a manner that is easy for non technical users to understand

• AI Fluency: Comfortable leveraging AI tools to automate and accelerate your work.

Why Join Redbook?

• Work directly with the company’s leadership team to shape our product and operations strategy.

• High-impact role with major ownership and growth opportunity.

• $90,000 - $130,000 Salary

• Competitive medical, dental, and vision insurance

• Competitive PTO

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $96,500.00 - $120,600.00