Area Operations Manager

Job Summary

The Area Operations Manager will lead and direct multiple locations in all operations in assigned region. This position will be responsible for implementing initiatives to meet company goals, ensuring locations are meeting operational KPI’s, customer experience, optimized costs, safety, and regulatory compliance.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Leadership

• Develops annual operational budgets for assigned Region. Participate in development of annual PLSI business plan

• Communicates corporate strategies and quality objectives (KPIs) to the Operations Managers in assigned Region and monitor performance

• Recruits & develops direct reports in leadership and management skills, as well as

• Support Operations Managers in achieving their location goals

• Establishes and monitors assigned Region's operational performance on a daily and weekly basis, implementing action plans to correct operational deficiencies as required;

• Participates in contract negotiations, which include transportation, material handling, and other related distribution/logistics needs

• Reports FC performance measures as required by leadership

• Ensures that applicable state and federal regulations are communicated to and understood by the FCs, and that FCs achieve compliance, utilizing guidance from the company's regulatory compliance resources

• Acquires and maintains information on distribution industry changes to remain knowledgeable of the most current distribution methods available

• Supports the company goals for continuous improvement according to the company quality management system. Ensures FCs' on-going compliance with the requirements of the QMS

• Sustains an organizational culture characterized by open communication, cooperation and trust

• Reviews audit results and assist in the development of action items to correct deficiencies

• Acts as liaison for FC employees

• Encourage the growth of all direct and indirect reports through skill development and goal setting

• Hold direct reports accountable for meeting performance standards and departmental performance goals

• Mentor employees, measure performance, and complete regular performance reviews.

• Resolve employee issues in an effective and consistent manner

• Establish and maintain relationships with both internal and external customers

• Provide FC Network support when needed (may include travel)

• Create a positive work environment that promotes creativity, team work and recognition.

• Establish, support, promote and participate in network, facility and departmental activities designed to strengthen and improve morale, team work and improve the overall work environment

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Performs other duties as assigned

Job Qualifications

Required Qualifications

• Bachelor’s degree in business administration, operations management and Distribution/Fulfillment Logistics or equivalent work experience is required

• 5 to 10 years in distribution operations in a leadership capacity

• Must be able to read, understand, and effectively administer all company policies and procedures

• Proven soft skills – analytical, problem solving, communication, interpersonal

• Organized, strong attention to detail, and follow through 

• Demonstrated success in leadership, prioritizing and time-management

• Knowledge and proficiency in systems used in daily business: warehouse management system, computer applications such Excel, Word, PowerPoint, Outlook, etc.

Preferred Qualifications

• 10+ years working in a logistics operation in a leadership capacity.

• Expert knowledge of all information systems used during daily business (FC computerized order and inventory system, PC applications for word processing, spreadsheets, and databases)

• Demonstrated ability to manage a budget and execute operations plans to meet expense goals

• Experience with financial controls and the analytical skills needed to understand how the management of daily operations translates into monthly, quarterly, and annual expense lines

• Familiarity with procedures for capital request, financial justification, and project administration

Working Conditions

Environmental Factors

Office and warehouse environment.  The Fulfillment center is a warehouse for the storage and distribution of dental, veterinary supplies and equipment.  In general, the building’s primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility may use powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed.

Physical Demands

• Able to lift & carry up to 55 pounds

• Team lift 56 to 100 pounds

• Walking and standing – 20% daily

• Sitting - 80% daily

• Telephone use – 60% daily

• Computer use – 80% daily

Travel and On-call

This position requires air and auto travel to fulfillment centers, supplier facilities and other office locations within the U.S – 50% annually.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $117,800.00 - $147,200.00