Customer Care Representative (Remote)
Primary Location Effingham, Illinois Additional Location(s) Austin, Texas; Blythewood, South Carolina; Boone, North Carolina; Brownsville, Texas; Buffalo, Minnesota; Cape Girardeau, Missouri; Champaign, Illinois; Columbus, Georgia; Dallas, Texas; Dodge City, Kansas; Duluth, Minnesota; Earth City, Missouri; Elmhurst, Illinois; Evansville, Indiana; Farmington, Minnesota; Fort Wayne, Indiana; Fort Worth, Texas; Garden City, Kansas; Greensboro, North Carolina; Greenville, South Carolina; Harlingen, Texas; Hickory, North Carolina; Kirksville, Missouri; Laredo, Texas; Liberty, Missouri; Lubbock, Texas; Mankato, Minnesota; Merrillville, Indiana; Michigan City, Indiana; Moline, Illinois; Newburgh, Indiana; Oak Park, Illinois; Oberlin, Kansas; Poplar Bluff, Missouri; Portage, Indiana; Roselle, Illinois; Salina, Kansas; Sikeston, Missouri; South Bend, Indiana; Springfield, Missouri; St Louis, Missouri; Saint Cloud, Minnesota; Waterville, Minnesota; Wichita, Kansas Job ID R107099 ApplyJob Summary
The Customer Care Representative will be a member of the team responsible for being the primary contact group for incoming customer and branch calls. This role will require frequent communication with customers, branch personnel, and Shared Services team members. Within this role, you will assist the customer or branch with their request if able, or will transfer the call within Shared Services for assistance. This position works frequently within SAP, so previous experience is helpful. Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance.
Essential Functions
Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.
Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.
Act as liaison between branch offices and the Financial Shared Services.
Performs other duties as assigned.
Job Qualifications
Required Qualifications
High School degree or equivalent
Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.
Possesses strong interpersonal and communication skills, exceptional at building relationships
Positively contribute to the Financial Shared Services team environment
Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
Proficient in computer navigation and working with several software programs at the same time
Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times
Preferred Qualifications
SAP experience
Financial Services experience
Hours: 10:00am -7:00pm CT
Starting compensation: $15/hr
New opportunities
- Warehouse Associate Dinuba, California
- Service Technician I - Install Tech Calgary, Alberta
- Inside Sales Representative Ocala, Florida
- Service Technician Boston, Massachusetts, South Portland, Maine
- Warehouse Associate I South Bend, Indiana
Join our community
Join our network for company updates and future employment opportunities.
Connect with us!
Training and Development
Diversity and Inclusion
Community Giving
Benefits
Why join Patterson?
Jump in and see what it’s like to be a part of our team.
Patterson isn’t just a place to work, it’s a partner that cares about your success.
Getting Hired
We’re excited that you’re interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here(This link opens a PDF file).
Corporate Responsibility
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we’re committed to building strong connections to support the communities we live and work in. Learn more about our corporate responsibility, click here.
Our Mission
Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees. To learn more about our Mission and Values click here.