Customer Service Rep II

Job Summary

This position requires being in-person in Great Falls, MT. 8AM -5PM Monday through Friday.

As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Administrative:

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

• Maintain accurate customer and territory records, facility records, and document all customer interaction.

• Generation of reports

• Monitor scheduled shipment dates to ensure timely delivery.

• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. 

• Gain understanding of and adhere to Accounts Receivables policies and practices.

• Verify price and terms in accordance with standard procedures and customer profitability profiles.

• Multitask and work within multiple computer systems and communication platforms simultaneously. 

• Maintain a current knowledge of company products, policies and procedures

Customer Support:

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. 

• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

• The Customer Service Representative may perform other duties as assigned

Additional Functions

In addition to the essential functions listed below, the incumbent may perform the following additional functions.

CSR I

• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

CSR II

• Upgrades telephone orders.

• Introducing and promoting new products during calls.

• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

CSR III

• Identify opportunities to increase sales through suggesting additional products based on past purchases and complimentary products.

• Suggests additional products based on past purchases and complimentary products.

• Initiate and complete follow up activities to close sales opportunities.

• Utilize selling processes and techniques to increase sales.

• Perform other customer service representative III duties as assigned.

Job Qualifications

Required Qualifications

• High School Degree or equivalent

• Exceptional customer service and organizational skills

• Accuracy and strong attention to detail

• Effective verbal, written, and interpersonal communication skills 

• General computer proficiency including knowledge of MS Office

Preferred Qualifications

• Associate’s Degree or equivalent combination of education and experience.

• Agricultural background with experience with production animal husbandry helpful.

• Proficiency in SAP or related ERP

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-Call

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.