Service Technician - High Technology

Job Summary

As a Service Technician – High Technology at Patterson Dental, you will have to perform repairs, installations and maintenance of digital radiology, CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics.

Major Duties:

• Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component.

• Determine the parts, supplies and tools needed to complete the service request.

• Repairs equipment to meet manufacturer’s specs. Performs standard system installations and tests functionality of components. Follows specific manufacturer, federal/provincial guidelines for repairs.

• Ensure that the standard response time established with the service coordinator is respected.

• Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold.

• Provides technical support after initial installation of equipment (software & hardware).

• Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.

• Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports).

• Return defective modules, assemblies or parts to head office and identify items.

• Manages vehicle inventory and re-stocks as necessary.

• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

• Stay up-to-date with new technical and practical knowledge in the field of technology.

• Perform any other tasks assigned to him.

Job qualifications:

• Diploma in Electronics and/or Computer Science.

• Valid driver's license and driving record.

• Excellent organizational skills and good problem-solving skills.

• Motivated worker with great team spirit and manual skills.

• 2 to 3 years of experience in TCP/IP networking.

• Exceptional applications skills with MS Office.

• 2 to 3 years of field repair work experience in the dental or medical environment.

• Experience related to carpentry, electricity or electronics required.

• Strong customer service skills required.

• Excellent oral and written communication skills in English.