Sales Support Specialist

Job Summary
The Sales Support Specialist I is customer and operations focused. This specialist contributes to the development and maintenance of positive customer relationships while providing essential support for effective sales operations.  The professional Sales Support Specialist I works to increase company sales and maintain or reduce expenses. The Sales Support Specialist makes significant impact on sales efforts and overall business success.

The Sales Support Specialist I proficiently and effectively handles a primary function which may include account setups/enrollments, sales quotes and product lists, sales order entry, upsells and processing, credit and return processing, billing and reconciliation, etc. Sales Support Specialist I is responsible for accuracy, efficiency, compliance and overall superior customer sales and service experience.

Essential Functions

The successful Sales Support Specialist I will:

• Provide sales and service support to internal and external customers by performing a primary sales support task and related activities
• Support and liaison with branch and territory managers and customer service partners in a manner that helps them gain and keep customers
• Build and maintain customer loyalty by providing knowledgeable, courteous and efficient customer service
• Assist in promoting products and value-add services through cold and warm target accounts as directed by team lead or manager
• Respond to customer and sales team requests and inquiries promptly, professionally and according to protocol
• Receive, process, and confirm all communications and tasks in a manner that meets or exceeds performance and quality standards
• Introduce and promote products or promotions and use upsell or associative selling techniques according to protocols or as directed by team lead or manager
• Ensure tasks and orders are processed in a manner that meets defined service level agreements and shipping deadlines
• Escalate complaints and concerns or non-standard occurrences to team lead and/or manager according to protocol
• Successfully complete training on products, promotions, systems, processes, policies and procedures.
• Perform other duties as assigned

Minimum Requirements

• High school diploma or equivalent experience
• Computer literacy and excellent data entry and typing skills
• Customer service, sales support or operations experience
• Excellent teamwork and communication skills
• Experience with high volume office work
• Excellent organization, and time-management skills
• Adaptable to continuous improvement

Preferred Requirements

• Animal Health, Veterinary or Pharmaceutical industry experience
• Bachelor’s or associate degree in a related field
• Experience with Outlook or similar email platform
• Experience with Microsoft Office applications

Working Environment

Office or sales environment

• Involves operating a computer or other office device approximately 8 hours/day
• Involves frequent communication with customers, sales team, etc. and requires ability to understand and effectively exchange accurate information
• Requires frequent review of data and documentation

Travel and On-Call:

• This position requires no travel per week
• For this position being on-call is not required.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $16.97 - $22.10