Accounts Receivable Spec III

Job Summary

Accounts Receivable Specialist III will be responsible for timely collection of branch/business segment accounts receivable including analyzing delinquent account balances and determining the appropriate plan of action to successfully resolve customer delinquency. Responsibility also includes the research and analytical support of branch/business segment customer statements when needed. Role will require frequent communication with customers and branch personnel including branch managers and sales representatives. They will report directly to the Accounts Receivable Supervisor and will also work closely with team Leads, the AR Manager, branch personnel, business segment personnel, customer care representatives, sales representatives, corporate credit team, and equipment coordinators.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Additional functions

• Daily collection contacts including calls and written communications

• Maintenance of detailed records of all collection activity

• Provide branch/business segment and customer analytical support by researching and reconciling customer requests in a timely manner

• Collaborate with the Cash Processors to identify and resolve statement discrepancies

• Collaborate with the Master Data Specialists to ensure customer master data integrity and customer set up requirements

• Collaborate and establish rapport with team leads, manager, supervisor, branch personnel, business segment personnel, customer care representatives, sales representatives, corporate credit team members, and equipment coordinators to build effective relationships and share wins and successes

• Ensure all activities are performed in the most efficient and effective manner possible

• Provide customer and branch/business segment analytical support for FSS leadership

• Provide team members with 2nd voice collection attempts as requested

• Conduct customer account reconciliations without assistance

• Manage and facilitate account closures for assigned team by working effectively with the Patterson Technology Center, branch, business segment, sales representatives, and master data team members

Job Qualifications

Required Qualifications

• At least 5 years of progressive accounts receivable collections experience

• Possesses strong interpersonal and communication skills

• Positively contribute to the Financial Shared Services team environment

• Has exceptional organizational, problem solving, and time management skills, shows great attention to detail

• Analytical with ability to analyze and interpret large amounts of information

• Strong customer orientation

• Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times

• Strong Microsoft Office skills (Outlook, Word, PowerPoint, Excel, OneNote)

• SAP experience is a plus

• Strong phone communication skills

• Possesses strong negotiations skills

Working Conditions

Physical Demands

• Operating a computer or other office devices for the majority of the workday 

• May occasionally need to move packages up to 10 pounds such as office supplies or equipment

• Must be able to communicate with others in person, over the phone, and in writing

• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors  

• Must be able to read and interpret various electronic and written documents

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.                                                                                                  

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $23.17 - $30.13